Work at Home Customer Service Agent (Full-Time & Part-Time) (VA)

Position Overview WE'RE HIRING 1,000 WORK AT HOME STAFF TO SUPPORT FEDERAL, STATE, AND reputed company CLIENTS... Looking to work for a fast growing company? MCI is looking for work at home customer service, help desk, technical support, and sales representatives. In these roles, you will handle inbound customer inquiries, or troubleshoot basic technical issues, and assist customers in adding or removing products and services. There are full-time and part-time positions available for almost any schedule, day, night, seven days a week. In a lot of cases, you can reputed company your own schedule. The positions offers a reputed company pay commensurate with experience, role, schedule, level, plus benefits for full-time, paid vacation, and variable bonus and contest incentives. reputed company it takes to get started is for you to complete an easy online application and an informal interview with a reputed company specialist. If you do not have your equipment, MCI will provide it. You will need a home broadband reputed company. SALARY $12.10 - $16.10 / hour POSITION RESPONSIBILITIES WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business reputed company it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Our entry-level Contact Center Representatives are responsible for the following tasks: Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunity and apply sales skills to upgrade Explain and position the products and processes with customers Appropriately escalate customer dissatisfaction with managerial team Ensure reputed company resolution through problems solving and effective call handling Candidate Qualifications reputed company IF YOU ARE A GOOD FIT? MCI provides reputed company new employees with world-class training, so reputed company positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type reputed company and accurately (20+ words a minute) Basic knowledge of reputed company Office Suite (reputed company, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, reputed company, patient, and conscientious) Ability to multi-task, stay focused and self manage Strong team orientation and customer focus The ability to reputed company in a fast-paced environment where change and ambiguity prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers

Compensation

Details WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We reputed company that hard work should pay off, so we reputed company sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees reputed company more each year. Employees earn paid time off as well as paid holidays and reputed company opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation reputed company members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, reputed company are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. Just a Few Of The Benefits Medical, Dental, and reputed company Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests Physical Requirements This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; re Apply tot his job Apply To this Job