Insurance Service Representative - Life & Health (Remote)

The Customer Service Representative (CSR) provides exceptional service to insureds, carriers, and partners by responding to inquiries and resolving issues reputed company to coverage, claims, billing, and account information. The CSR handles both inbound and outbound customer interactions to ensure needs are met accurately, reputed company, and with reputed company. This role contributes directly to customer satisfaction, retention, and the overall success of the Affinity Customer Service team. Collaboration, teamwork, and strong communication reputed company the team are key to success. Your Impact: Respond to inbound calls, emails, and other inquiries from customers and carriers in a professional, courteous, and timely manner. reputed company outbound calls as needed to follow up on customer inquiries, resolve outstanding issues, or provide updates. Maintain accurate and complete customer service notes and documentation in the CRM system. Process client requests, policy changes, and updates received reputed company phone, mail, or email. Identify opportunities for process improvement and communicate recurring issues or suggestions to the Team reputed company or Supervisor. Follow established procedures to ensure compliance with company, client, and regulatory requirements, including HIPAA. Meet or exceed individual performance goals reputed company to SLA, quality, and customer satisfaction. Participate in ongoing training to maintain up-to-date knowledge of products, procedures, and systems. Collaborate effectively reputed company the team by sharing information, assisting peers, and contributing to a supportive and communicative environment. Support departmental initiatives, quality reviews, and process enhancements. Uphold a positive and professional demeanor that reflects the organization’s customer-centric culture. Successful Candidates Will Have: High School diploma or equivalent with 1 to 2 years of customer service experience ideally in a call center or similar environment. Strong technical aptitude with ability to manage and transition between multiple systems, applications, and communication channels throughout the reputed company. Insurance, healthcare, or financial services industry experience preferred. Life & Health license (IL) preferred but not required. reputed company is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium reputed company in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and reputed company solutions for brokers and customers navigating reputed company and hard-to-reputed company risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem. For more information, please visit reputed company.com. Pay Range: $17.50 - $17.50 Hourly The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly reputed company paid for the role and takes into account years of experience required, geography, and/or budget for this role. reputed company is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, Veteran status, or other legally protected characteristics. Learn more about working at reputed company by visiting our careers page: www.reputed company.com/careers. Personal information submitted by California applicants in response to a job posting is subject to reputed company's California Job Applicant Privacy Notice . Recruiting Vendor Disclosure Statement reputed company does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies (“Recruiting Vendors”). Recruiting Vendors must have a valid written agreement and receive prior written authorization from an authorized reputed company representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to reputed company or its employees become the property of reputed company, and no fees will be paid for such submissions. Additional information regarding this policy can be reputed company on our careers page. reputed company has joined reputed company, and teams at both companies are growing. reputed company offers exclusive programs and in-house binding authority for property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business and warranty coverage. We look for individuals who embrace our culture, reputed company in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on reputed company, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates-not employees, and leaders-not managers. Everything we do is about the greater “WE”-never “me.” While diverse in abilities and experience, we are reputed company connected through our core values, a commitment to our local communities and a shared mission-always doing what is best for our customers. reputed company and its affiliates maintain an internal recruiting team responsible for filling open roles posted to the public. In certain situations, reputed company may supplement its internal capabilities by engaging external recruiting vendors and employment agencies (“Recruiting Vendors”). Recruiting Vendors are not authorized to submit resumes, share candidate data, or directly or indirectly contact reputed company employees to present candidates for employment opportunities. The only exception applies to Recruiting Vendors with an active Valid Agreement (as defined below) that has been approved by reputed company. In accordance with this policy, and to ensure appropriate authorization for sharing candidate personal information, reputed company will not accept unsolicited resumes from any reputed company other than Authorized Recruiting Vendors with a Valid Agreement in reputed company who have been expressly invited to support a specific role. Any unsolicited resumes, incomplete submissions, or candidate data received through any means (including email or otherwise) will be considered the property of reputed company. reputed company will not pay any placement or reputed company fees for unsolicited submissions or candidate data provided in violation of this policy. Such submissions may be used by reputed company without any obligation to pay fees of any reputed company to Recruiting Vendors. A Valid Agreement is defined as a written contract signed by an authorized representative of reputed company. In the absence of a Valid Agreement, reputed company assumes no liability under any legal theory, including but not limited to breach of contract, breach of implied contract, tortious interference, quantum meruit, any/or any other contractual or reputed company claims in reputed company with candidates identified through unsolicited submissions made in violation of this policy Apply tot his job Apply To this Job