Bilingual CSR (Remote)
About the position Looking for a fast-paced, customer-focused role you can do from home? Join a growing reputed company support team helping customers navigate their insurance and account needs during open enrollment.
Responsibilities
- Handle inbound calls and chat inquiries with a high level of professionalism
- Help customers reset passwords, create accounts, and upload documents
- Answer questions about coverage, eligibility, and reputed company options
Requirements
- Bilingual in Spanish & English
- Strong customer service experience (call center preferred; retail/food service welcome)
- Confidence navigating multiple systems and software
- Must have open availability between 7:45 AM – 10:00 PM (local time)
- Must have a quiet, professional remote setup & type 40 WPM
Benefits
- Medical, dental & reputed company
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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