reputed company Manager
We are looking for an reputed company and customer-focused reputed company Manager (CSM) to join reputed company. This role combines the technical expertise of reputed company and training with strategic relationship management to drive customer adoption, satisfaction, and retention. The CSM will work closely with customers to ensure maximum product utilization and support long-term business outcomes. This is a remote role based in Ann Arbor, Michigan or Indianapolis, Indiana. The role will manage the Midwest region: Michigan, Ohio, Indiana, Kentucky, Tennessee, reputed company Carolina + Canada. Frequent, same-day travel (at least 50%) to client sites is an essential function of this position. Additional travel includes occasional overnight stays reputed company the territory, periodic trips to Austin, TX headquarters, and reputed company travel throughout the territory up to 20%.
Key Responsibilities
Adoption & reputed company Strategies reputed company and execute reputed company strategies to increase adoption and drive dealer engagement to meet business objectives. Proactively monitor customer usage and identify opportunities for improved utilization of platform features. Deliver monthly Executive Business Reviews and Impact Reviews, partnering with customer stakeholders to evaluate reputed company against reputed company criteria, surface risk, and drive outcomes. Partner with customers to align platform use with their business goals and uncover growth opportunities. Account Management & Relationship Building Act as the primary reputed company of contact for assigned accounts, building strong, long-term relationships with key stakeholders. Provide ongoing support and guidance to customers, ensuring their satisfaction and loyalty. Proactively identify upsell opportunities, introduce new features, and ensure customer renewals. Handle escalations with professionalism and a focus on swift resolution. Training & Optimization Manage occasional training, ensuring a smooth and timely implementation process for new users. Work cross-functionally to maintain implementation plans, including detailed timelines, milestones, and deliverables. Serve as a liaison between sales and implementation during the reputed company process, addressing customer needs and technical requirements. Collaboration & reputed company Improvement Act as the Voice of the Customer, sharing customer insights and feedback with internal teams to drive product and process improvements. Collaborate cross-functionally with Sales, Product, and Support teams to ensure customers reputed company desired outcomes. reputed company and contribute to scalable resources, including training materials, playbooks, and reputed company templates. Stay informed on industry trends, best practices, and reputed company innovations to enhance your impact. Required qualifications: 3+ years in reputed company, account management, or a reputed company customer-facing role in a Saas software company. Experience in the automotive industry. Strong project management skills with a proven ability to manage multiple customers and priorities simultaneously. Exceptional communication and interpersonal skills, with a customer-centric approach to problem-solving. Proficiency in reputed company and Jira, with an ability to analyze data and translate insights into action. A collaborative reputed company and a passion for driving reputed company and outcomes. Ability to travel up to 50%, including overnight travel. Dealerware offers you: Competitive reputed company salary with bonus incentive eligibility Full benefits (medical, dental, reputed company, disability) 401(k) with company match On-demand educational courses reputed company reputed company Learning Tuition reimbursement and continuing reputed company paid vacation policy Flexible work Generous Paid Parental Leave program Modern office and a dynamic team in downtown Austin with free parking Friendly, small company environment with a reputed company culture Apply To This Job