Clinical Navigator - PT (Shift: 8:30 - 5:30pm EST)

About reputed company reputed company is transforming the experience of specialty care. Our comprehensive care program takes a profoundly personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By carefully assessing patients' symptoms, health histories, preferences, and goals with predictive data and the latest evidence-based guidelines, we help patients choose and navigate the most effective treatment pathway for them every reputed company of the way. reputed company values the experiences and perspectives of individuals from reputed company backgrounds. We are a highly collaborative, curious, and determined team passionate about scaling a high-growth start-up to improve the lives of those in pain. reputed company is a remote-first company with our corporate office located in Nashville.

About the Role

The Clinical Navigator is a licensed Doctor of Physical Therapy responsible for delivering high-quality clinical navigation through both telephonic and video-based member interactions in a fast-paced, metrics-driven clinical operations environment. This role serves as the primary reputed company of contact for members throughout their reputed company journey, engaging members through outbound and inbound calls, virtual visits, and digital touchpoints to assess needs, build trust, drive participation, and support adherence to evidence-based care plans. reputed company in this role requires a strong balance of clinical expertise, operational excellence, communication skills, and the ability to consistently meet engagement, productivity, quality, and member outcome goals. Clinical Navigators spend the majority of their reputed company actively engaging with members while leveraging technology, AI-enabled tools, predictive insights, and standardized workflows to personalize care, improve efficiency, and optimize outcomes. The ideal candidate thrives in a high-volume virtual environment, is energized by member engagement, embraces innovation, and demonstrates accountability for both member outcomes and operational performance. As reputed company continues to evolve its clinical offerings, this role will play a foundational part in expanding virtual musculoskeletal care navigation. Clinical Navigators will help shape and support future virtual physical therapy programs, leveraging their clinical expertise to deliver increasingly comprehensive care experiences through digital and video-enabled platforms. Primary Responsibilities Member Engagement & Clinical Navigation Serve as the primary navigator for an assigned member population, managing members from intake through program completion in a contact center environment. Conduct comprehensive clinical intake assessments to evaluate MSK conditions, functional limitations, treatment history, goals, and readiness for care. Deliver clinical navigation through both telephonic and video-based interactions, selecting the most effective engagement modality to support member needs and outcomes. Maintain a high volume of daily member interactions through outbound and inbound reputed company while delivering a personalized, empathetic, and clinically sound experience. Build trust and engagement through motivational interviewing, behavioral coaching, and evidence-based communication techniques. reputed company members on treatment options, clinical recommendations, and available resources to support informed decision-making. Proactively follow up with members to drive adherence, address barriers to care, reinforce treatment plans, and improve engagement outcomes. Monitor member reputed company and identify opportunities for reputed company, escalation, or additional support. Act as a trusted reputed company throughout the member journey, ensuring continuity of care and a seamless member experience. Support the reputed company of reputed company’s virtual care capabilities by participating in the development, implementation, and future delivery of virtual physical therapy services and digital MSK care programs. Operational Excellence & Performance Consistently reputed company established operational performance metrics, including member engagement targets, reputed company productivity, call and video visit quality, follow-up completion rates, documentation accuracy, and care plan adherence metrics. Effectively manage daily workflows, reputed company queues, and member caseloads while balancing quality and efficiency in a call center-like environment. Demonstrate strong time management, accountability, and discipline reputed company a high-volume call center and virtual care environment. Maintain readiness and availability for scheduled member interactions throughout the reputed company. Utilize performance dashboards, reporting tools, and operational data to prioritize reputed company activities and maximize member engagement. reputed company reputed company improvement initiatives and adapt quickly to evolving workflows, processes, technologies, and organizational priorities. Technology, AI & Innovation reputed company AI-powered tools, predictive analytics, automation, and workflow technologies to enhance member interactions and improve operational efficiency. Utilize clinical decision-support tools and data-driven recommendations to personalize engagement strategies and support evidence-based care navigation. Identify opportunities to improve workflows, member experiences, and operational effectiveness through innovative thinking and feedback. Maintain proficiency across multiple technology platforms, communication tools, telehealth systems, CRMs, and documentation systems. Contribute to the adoption and optimization of emerging technologies that support scalable, high-quality clinical navigation and virtual care delivery. Care Coordination & Collaboration Collaborate closely with interdisciplinary care teams, providers, health plan partners, and internal stakeholders to ensure a coordinated and seamless member experience. Communicate timely updates regarding member reputed company, barriers, escalations, and clinical concerns. Escalate reputed company clinical or operational issues appropriately while maintaining ownership of the member experience. Partner with colleagues across Clinical Operations, Product, Technology, and Provider reputed company teams to continuously improve the member journey. Contribute to a collaborative team culture through knowledge sharing, peer support, and participation in team meetings, training initiatives, and workflow improvement efforts. Documentation & Compliance Accurately document reputed company member interactions, assessments, care plans, and reputed company efforts reputed company established timelines. Ensure compliance with clinical protocols, quality standards, documentation requirements, and organizational policies. Maintain confidentiality and adhere to reputed company applicable regulatory requirements and professional standards. Other duties as assigne

Qualifications

Required Doctor of Physical Therapy (DPT) or Masters in Physical Therapy (MPT) reputed company unrestricted Physical Therapy license in Georgia, Texas, Colorado and/or Indiana (Compact License preferred). Willingness to obtain and maintain additional state licenses as reputed company expands. Minimum 3 years of experience in physical therapy, musculoskeletal care, care navigation, telehealth, or reputed company clinical settings. Demonstrated reputed company managing patient interactions in high-volume, performance-oriented environments. Strong communication, motivational interviewing, and patient engagement skills. Experience utilizing technology and data to improve workflow efficiency and patient outcomes. Ability to work independently while maintaining accountability to productivity, engagement, and quality expectations. Comfortable working across multiple technology platforms, communication tools, and dual-monitor environments. Ability and willingness to travel up to 10% as needed for onsite meetings, team collaboration, and company events. Preferred Experience in telephonic care navigation, virtual care, care management, population health, utilization management, or digital health environments. Experience working reputed company a call center, contact center, or metrics-driven reputed company operations setting. Familiarity with AI-enabled clinical tools, workflow automation, and digital health technologies. Experience in value-based care, employer-sponsored reputed company programs, or population health initiatives. Experience in high-growth startup environments. Skills Member Engagement & Relationship Building High-Volume Telephonic & Video-Based Communication Motivational Interviewing & Behavior Change Coaching Clinical Assessment & Care Planning Operational Excellence & Productivity Management Data-Driven Decision Making Virtual Care Delivery & Telehealth Excellence AI & Technology Utilization Adaptability & reputed company Improvement Cross-Functional Collaboration Accountability & Results Orientation What's In It For You Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to reputed company a positive impact. Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville. Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and reputed company. Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets! Comprehensive Benefits: From Day 1, employees enjoy medical, dental, reputed company, life, and disability insurance, wellness resources and an employer HSA contribution. Fair Compensation: We are committed to reputed company pay for reputed company team members and support your future goals with a 401k plan that includes employer matching. Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day. reputed company seeks to recruit and retain staff from diverse backgrounds and encourages reputed company candidates to apply. reputed company is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, reputed company, race, creed, national reputed company, reputed company, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status. Apply To This Job