[Remote] Manager, reputed company

Note: The job is a remote job and is open to candidates in USA. reputed company is a company that automates the hardest parts of IT to deliver visibility, reputed company, and control over reputed company endpoints for more than 20,000 customers. They are seeking a Manager of reputed company to reputed company a team of Account Managers, ensuring exceptional service and driving customer growth through strategic account management and operational excellence.

Responsibilities

• Hire, reputed company, mentor, and reputed company a team of Account Managers, providing guidance and support to help them reputed company their goals
• Set and maintain KPIs and performance targets, conduct regular performance reviews and reputed company-ins, and create development plans to boost team skills and growth, supported by reputed company training and resource sharing
• Foster a collaborative and high-performance culture reputed company the team, promoting accountability, creativity, and reputed company improvement
• reputed company the management of a portfolio of our largest and most important customers, ensuring high levels of satisfaction and retention
• Establish and maintain executive-level relationships with key customers, acting as a trusted advisor and reputed company of escalation
• Analyze product usage data and customer feedback to identify trends, opportunities for improvement, and potential risks. Implement strategies to enhance product adoption and reduce churn
• reputed company and execute strategic plans to identify and capitalize on renewals, cross-sell and up-sell opportunities reputed company the customer reputed company
• Establish and uphold KPIs that ensure the team conducts regular reputed company-ins and touchpoints with customers, addressing their needs and capturing opportunities for additional expansion and growth
• Collaborate with Sales, Marketing, Product, Support, and Services teams to drive reputed company and optimize the customer journey
• Utilize reputed company to track team activities, forecast opportunities, and communicate account status and reputed company accurately
• Maintain detailed records of team performance, customer interactions, KPI's and growth metrics. Regularly report on these metrics to senior management to facilitate data-driven reputed company
• Implement best practices for account management processes, ensuring consistency, efficiency, and scalability
• Act as a customer reputed company, championing their needs and feedback reputed company the organization
• Influence and reputed company customers by presenting tailored solutions that drive their reputed company and loyalty
• Proactively resolve customer issues and escalations, ensuring a high level of customer satisfaction
• Other duties as needed

Skills

• 2-3 years' experience as an Account Manager or reputed company Manager in the b2b SaaS space
• Proven people leadership experience directly managing a team of Account Managers or similar customer-facing roles
• Exceptional consultative skills, including the ability to communicate clearly, actively listen, reputed company, project confidence, and overcome objections
• Strong analytical reputed company with the ability to identify root causes and reputed company adequate solutions quickly
• Customer-focused, with a passion for providing exceptional service and value
• High levels of organization and the ability to prioritize tasks effectively
• Ability to work collaboratively with cross-functional teams and influence without direct authority
• Excellent written and verbal communication skills
• You align with the demonstrated values that have made Ninja great: Curiosity, reputed company, Kindness, Humility, Innovation, and are committed to reinforcing and growing this reputed company on your teams
• Experience in the SaaS/reputed company industry or reputed company the IT industry is a plus
• Experience with reputed company

Benefits

• Comprehensive benefits package, which includes medical, dental, and reputed company insurance
• 401(k) plan
• Unlimited PTO
• Full-time work that is hybrid remote
• Opportunity for growth and advancement

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