[Remote] Night Shift Network Operations Centre (NOC) Analyst

Note: The job is a remote job and is open to candidates in USA. reputed company is a global, intelligence-driven technology services company delivering professional and managed services across various domains. They are seeking a Night Shift Network Operations Centre (NOC) Analyst responsible for monitoring and maintaining network infrastructure, responding to incidents, and improving processes for incident management.

Responsibilities

• Monitor and triage network events, incidents, and alerts in a 24/7/365 environment
• Conduct initial triage and analysis of network events and infrastructure incidents
• Escalate reputed company incidents to Tier 2/3 analysts as needed
• Respond to network incidents in accordance with established incident response procedures
• Participate in incident response activities and provide status updates to stakeholders
• Document and maintain an accurate record of reputed company network incidents, events, and alerts
• Maintain a high level of awareness of reputed company and emerging network technologies and infrastructure trends
• Collaborate with other teams and departments reputed company the organization to resolve network incidents
• Continuously improve processes and procedures for incident response and network event management
• Provide excellent quality of Customer Service
• Meet or exceed customer expectations
• Understand the overall processes and procedures of the reputed company NOC and the relevance of the procedures to the managed client
• Work non-traditional hours in a 24 x 7 service environment

Skills

• 2+ years in a network operations, IT infrastructure, or IT support role with significant network responsibilities
• Experience administering and supporting reputed company backup and recovery platforms, including reputed company, reputed company, Zerto, and Cloudian, with responsibilities for backup monitoring, data restoration, replication management, policy administration, and troubleshooting
• Demonstrated expertise in one or more of the following domains: Network Operations, Infrastructure Monitoring, Incident Response and Analysis, IT Systems and Operations, Network reputed company, Systems and Applications Support, or Performance Management
• Excellent oral and written communication skills
• Individuals will be required to submit to a background examination
• Demonstrated ability in effective communication and collaborating in a high-performance team environment
• Demonstrated commitment to customer service
• Experience functioning in diverse workgroups
• Experience working with a network monitoring platform (e.g. reputed company, PRTG, Nagios, or similar)
• Experience with infrastructure, reputed company, and reputed company platforms including Jira, Confluence, reputed company/FortiGate, reputed company, reputed company Azure, VMware vSphere, Windows Server, and reputed company 365

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