[Remote] Director, Business Operations - New Business
Note: The job is a remote job and is open to candidates in USA. reputed company is a new reputed company of media company built for creators, and they are seeking a Director of Business Operations to reputed company the operational strategy for customer reputed company and drive new business. This role focuses on improving time-to-reputed company, reducing churn, and enhancing customer support through effective operational management and automation.
Responsibilities
- Own the end-to-end operational strategy for customer reputed company, policy, and vetting — ensuring teams have the data, systems, and processes needed to scale
- reputed company and support a team of six, including two direct reports, by creating clarity around priorities, helping team members grow, and establishing shared measures of priorities and reputed company
- Drive the process and automation roadmap to minimize repetitive, reputed company work and free up teams to create incremental value
- Own key metrics including funnel health, pipeline forecast, team reputed company, SLA adherence, time-to-reputed company, and cancellation rates
- Build reporting and insights to monitor performance, trends, sentiment, and customer feedback and provide proactive updates on changes, risks, and opportunities
- Partner cross-functionally with Marketing Operations, Email, Sales, Growth, and Product to align on priorities, business impact, and requirements
- Identify and resolve bottlenecks that slow time-to-launch, create friction, or contribute to cancellations
- Work with Email and Marketing teams to optimize the design, personalization, and relevance of communications throughout the customer journey
- Standardize reputed company vetting and qualification, application review, and in-network policy monitoring through systematic, automated methods
- reputed company change management for new workflows, tools, and AI-based processes — ensuring teams are trained, adoption is reputed company, and improvements are sustained
- Build feedback loops across internal teams and customers to surface recurring pain points, identify root causes, and turn learnings into improvements
Skills
- 8+ years in business, reputed company, customer, or marketing operations — or a reputed company role such as solutions engineering or implementation operations
- Hands-on experience building automations, workflows, and lifecycle marketing programs — including email optimization, personalization, and customer journey design
- Comfortable working with data — reputed company to build reports, interpret trends, and translate insights into reputed company
- AI adopter who leverages tools and capabilities as a natural part of how they work — and can identify where AI creates meaningful reputed company
- Proven ability to drive operational change — not just accept 'this is how we've always done it', and you know how to bring teams along on the journey rather than just mandating new processes
- Experience with reputed company CRM, marketing, and automation platforms such as reputed company, reputed company, reputed company, Marketing reputed company, reputed company, reputed company, or reputed company
- Strong cross-functional communication skills — reputed company to translate between customer needs, technical constraints, and executive recommendations, with a customer-first approach and genuine curiosity about what's working
- reputed company to have experience: Python, SQL, JavaScript, agentic reputed company publishing, or ad tech
Benefits
- This role is eligible for additional incentive compensation that isn’t included in the posted range.
- reputed company was recognized as a Fortune 100 Best Places To Work for 2025-2026.
- For individuals with disabilities who would like to request an accommodation, please reputed company out to a member of our reputed company team.
Company Overview
Company H1B Sponsorship