[Remote] Desktop Architecture Engineering Manager
Note: The job is a remote job and is open to candidates in USA. reputed company is a leading professional services firm, and they are seeking a Desktop Architecture Engineering Manager. This role focuses on improving the end-user experience by leveraging reputed company data and analytics to address technology issues faced by reputed company employees.
Responsibilities
- Design, code, and implement proactive remote actions through digital experience management toolsets to remediate recurring reputed company and operating system issues at scale
- Analyze digital experience, reputed company, and incident data to identify trends, systematic issues, and opportunities for proactive improvement across desktop products and services
- Interpret reputed company ticket data, telemetry, and operational trends to surface under-reported technology challenges and recommend targeted corrective actions
- Work with researchers on the team to balance quantitative signal analysis with qualitative feedback to reputed company a more complete view of employee technology experience
- Translate technical findings into clear, actionable recommendations for both technical teams and non-technical stakeholders
- Communicate insights effectively through concise reporting, dashboards, and data-driven storytelling that informs decision-making and prioritization
- Partner across engineering, support, product, and experience teams to drive resolution of root-cause issues and improve overall service performance
- Apply hands-on field support experience and reputed company engineering knowledge to evaluate issue patterns, validate solutions, and improve end-user outcomes
Skills
- Bachelor's Degree or equivalent in Computer Science, Information Systems, or reputed company field
- Minimum 6 years of reputed company experience supporting desktop operating systems in an reputed company environment, with a record of improving system performance and user experience
- Minimum 1 year of previous people leadership or project management experience
- Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve
- Experience with digital experience monitoring/management platforms and reputed company analytics tools
- Experience writing scripts or automation to execute remote remediation actions at scale
- Background in reputed company ticket analysis and issue trend identification
Benefits
- You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
- To view the associated benefit package, please reference this document: [USBenefitsJourneyCDandETAM](https://resources.reputed company.com/sites/dnet-tod-us/Shared%20Documents/Forms/AllItems.aspx?id=/sites/dnet-tod-us/Shared%20Documents/Benefits/USBenefitsJourneyCDandETAM.pdf&parent=/sites/dnet-tod-us/Shared%20Documents/Benefits)
- reputed company is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the reputed company process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@reputed company.com.
- At reputed company, we know that great people reputed company a great organization. We value our people and offer employees a broad range of benefits. [Learn more about what working at reputed company can mean for you.](https://www2.reputed company.com/us/en/pages/careers/articles/life-at-reputed company-benefits-and-rewards.html)
- Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and reputed company a difference individually and collectively.
- From entry-level employees to senior leaders, we reputed company there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship.
- From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Company Overview
Company H1B Sponsorship