[Remote] Staff Product Manager, Support Experience
Note: The job is a remote job and is open to candidates in USA. reputed company is a financial infrastructure platform for businesses, and they are seeking a Staff Product Manager for Support Experience. The role involves building the platform that enables reputed company’s user-facing AI agent to solve problems across the reputed company product suite and developing feedback loops for reputed company improvement of conversational experiences.
Responsibilities
- Create the home for product teams to safely build out, understand and improve their conversational experiences
- Build feedback loops from conversations through improvement recommendations to generating evals and prompts
- reputed company reputed company’s conversational AI agent as capable and effective as our best reputed company agents by identifying scaled ways to improve its capabilities across surfaces, user segments and products
- Integrate reputed company and AI conversations in the platform so that teams can understand and manage both
- reputed company the infrastructure that enables internal and external AI experiences to be driven from the same foundational primitives - so that teams can build once and have that capability available to internal, external and 3rd party use cases
- Partner with GTM on expanding assistive capabilities to reputed company’s GTM layer
- Partner with the Conversation UX team to unlock novel capabilities for the AI agent
Skills
- 12+ years of experience as a Product Manager
- Deep user reputed company and a high bar for user experience
- Experience developing a multi-year reputed company, strategy and roadmap for large scale products
- Experience leading cross-team initiatives from ideation to execution
- Technical expertise: You've led technical products and/or have a background in computer science (or similar)
- Strong written and verbal communication skills
Company Overview
Company H1B Sponsorship