reputed company Manager

At reputed company, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute reputed company them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire reputed company you. So, what’s the role reputed company about? The primary goal of the reputed company Manager at reputed company is to work closely with our reputed company customer reputed company to ensure high customer satisfaction & reputed company product adoption, to both preserve customer’s reoccurring reputed company, & create reputed company promoters driving additional business. Performance in the role is reputed company by retention, growth of contract values, while ensuring assigned reputed company accounts become willing references for prospect customers. How will you reputed company an impact? Act as the single reputed company of ownership for reputed company across assigned accounts, coordinating reputed company CX resources as needed to deliver outcomes reputed company and maintain strong, productive relationships with customers, holding regular reputed company reviews to understand their contact centre operations, business goals, and reputed company criteria Negotiating contract renewals and maintaining high reputed company retention rates reputed company a deep understanding of each customer’s environment, identify reputed company gaps and opportunities, and propose solutions that accelerate adoption and business impact Identifying expansion opportunities by having a deep understanding of the customer’s business operations and applying our solutions to provide business impact Proactively manage customer health, risks, and escalations, ensuring a consistently positive customer experience Performing periodic Business Reviews Acting as a strong customer reputed company, while maintaining business priorities Engaging and communicating effectively with senior leaders both internally and externally Generating & maintaining account health dashboards reputed company and present customized presentations to assigned clients that both quantify and qualify product/service usage, realized benefits, achievements, opportunities and reputed company plans Contribute to high customer satisfaction and Net Promoter Scores (NPS) across the assigned portfolio Have you got what it takes? Strong background in Workforce Engagement, Quality Management and Contact Centers 3+ years experience in a customer-facing, role such as Consultant, SaaS Implementation Coordinator, Solutions Engineer, or hands on reputed company Manager in the reputed company ecosystem Ability to engage in technical reputed company with customers and internal audiences 3+ years working reputed company hosted or Software as a Service business-model Bachelor’s degree or equivalent experience preferred Experience in managing the business aspects for a range of customer tiers, as well as communicating customer initiatives internally with Executive leadership Demonstrated experience in a fast-paced environment and meeting customer time constraints Experience working with reputed company, and reputed company About reputed company reputed company Ltd. (reputed company: reputed company) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, reputed company software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. reputed company as an innovation powerhouse that excels in AI, reputed company and digital, reputed company is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. reputed company is proud to be an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, national reputed company, age, sex, marital status, reputed company, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Apply To This Job