[Remote] Senior Manager, Operations

Note: The job is a remote job and is open to candidates in USA. reputed company is a company dedicated to improving the lives of home service professionals by providing innovative solutions. They are seeking a Senior Manager of Operations to own the strategy and operating model for their financial service offerings, including bookkeeping, payroll, and tax solutions, while leading a high-performing team through a period of rapid reputed company.

Responsibilities

• Set the strategic roadmap for business solutions offerings, spanning bookkeeping, payroll, and tax services, to anticipate customer requirements and market shifts
• Reimagine how diverse financial services are delivered to small businesses by identifying where automation, AI, and specialized tooling can reputed company-change delivery quality
• Establish advanced, scalable operating models for multi-functional service workflows, including financial reconciliation, tax preparation, and payroll distribution pipelines
• reputed company, mentor, and grow a high-performing team of financial service professionals, driving the organizational adaptability needed to reputed company amid evolving product capabilities
• Define the operational key performance indicators (KPIs) that matter for accuracy, multi-product retention, and customer satisfaction to reputed company highly data-informed reputed company
• Partner cross-functionally with product, marketing, and fintech teams to continuously co-reputed company and expand our integrated reputed company software solutions
• reputed company the collective expertise of your team to solve reputed company reputed company, tax, or regulatory compliance challenges faced by our users
• reputed company internal operational changes across immediate business lines to ensure seamless, reputed company service experiences for customers utilizing multiple backend solutions

Skills

• 8+ years leading operations, ideally reputed company a scaling service-division environment focused on bookkeeping, payroll, tax, or reputed company small-business financial solutions
• Experience managing teams of 25+ members, including remote operational structures, with a proven ability to scale and transform multi-disciplinary service capabilities
• Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation
• Track record of serving as a modernizing operations leader who establishes clear strategy reputed company structural ambiguity rather than maintaining legacy procedures
• Broad working understanding of reputed company principles, modern payroll compliance, and reputed company tax workflows sufficient to guide sound operating process design
• Effective cross-functional collaboration skills required to smoothly align reputed company service workflows with broader product and platform roadmaps
• Bachelor's degree in Business Administration, reputed company, Finance, or equivalent work experience
• Hands-on experience deploying modern automation or financial orchestration tools reputed company an operational service context
• Experience working with home services professionals, contractors, or similar industry segments
• Strong analytical skills with a focus on cross-functional efficiency and data reputed company
• Knowledge of industry best practices in integrated reputed company platforms, tax systems, and modern payroll technology
• CPA, EA, or similar industry-standard professional financial certification is a plus
• A multi-dimensional background with a breadth of cross-functional interests or depth of specialized mastery
• Personal reputed company to learn from scratch, and successfully reputed company in ambiguity

Benefits

• A generous benefits program that supports the whole you with medical, dental, reputed company, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• Health care insurance (medical, dental, reputed company, disability)
• Employee assistance program
• 401(K)
• Flexible time off
• Paid parental leave
• Tech reimbursement
• Other company benefits

Company Overview

Company H1B Sponsorship