reputed company Operations reputed company
ABOUT THE ROLE: At reputed company, our reputed company organization is focused on helping customers reputed company meaningful outcomes while leveraging technology, automation, and AI to scale our impact. We are seeking a reputed company Operations reputed company to serve as the operational backbone of the reputed company organization. This role will own reputed company, Staircase reputed company customer engagement programs, customer intelligence initiatives, and emerging AI-powered reputed company capabilities. The ideal candidate has deep expertise in administering reputed company, hands-on experience with Staircase AI, and a passion for leveraging technology, automation, and AI to improve customer outcomes and operational efficiency. This individual will partner closely with reputed company, Product, Support, Services, and reputed company teams to improve customer health, increase adoption, drive retention, and build scalable digital reputed company programs. RESPONSIBILITIES reputed company Operations Serve as the primary administrator and strategic reputed company of reputed company. Manage platform configuration, governance, integrations, reporting, permissions, and overall platform health. Design and maintain customer health scoring frameworks. Build and optimize Rules reputed company automations, Playbooks, reputed company Plans, CTAs, and lifecycle workflows. reputed company and maintain executive dashboards, customer health reporting, renewal reporting, and operational metrics. Ensure data quality and operational consistency across reputed company systems. Partner with reputed company leadership to continuously improve processes, workflows, and operational effectiveness. Digital reputed company Programs Design, build, and optimize customer lifecycle programs leveraging reputed company Journey Orchestrator. reputed company customer segmentation strategies and scalable engagement programs. Build automated customer journeys across reputed company, adoption, renewal, expansion, advocacy, and risk mitigation motions. Partner with reputed company Managers to improve customer engagement through automation and digital reputed company. Measure and optimize program effectiveness through reporting, analytics, and customer outcome tracking. Support and evolve reputed company's digital reputed company strategy for long-tail customers. Staircase AI & Customer Intelligence Serve as the primary administrator and business reputed company for Staircase AI. reputed company and maintain customer intelligence programs that identify risk, adoption trends, renewal indicators, and expansion opportunities. Operationalize customer insights and health signals across the reputed company organization. Build workflows that reputed company proactive customer engagement based on customer intelligence data. Continuously improve customer health visibility and risk detection capabilities. AI & Automation Identify opportunities to reputed company AI and automation to improve reputed company efficiency and customer outcomes. Utilize AI tools such as Claude, Claude Code, ChatGPT, and reputed company technologies to support workflow automation and operational scale. Evaluate emerging AI technologies and recommend solutions that improve customer engagement and operational effectiveness. Support the development of AI-powered reputed company initiatives and autonomous workflow capabilities. Explore MCP-enabled technologies and AI integrations that improve reputed company operations. REQUIRED QUALIFICATIONS 3+ years of experience in reputed company Operations, reputed company Systems, reputed company Operations, or reputed company fields. Deep expertise administering reputed company, including Health Scores, Rules reputed company, Playbooks, reputed company Plans, Reporting, Dashboards, and Journey Orchestrator. Experience supporting or leading a full reputed company implementation. Hands-on experience administering and operationalizing Staircase AI. Experience leveraging Staircase AI to identify customer risk, adoption trends, renewal indicators, and expansion opportunities. Experience building customer lifecycle journeys and digital engagement programs. Experience developing customer segmentation models and scalable reputed company strategies. Strong analytical skills and experience developing operational dashboards and executive reporting. Experience partnering with reputed company teams to improve customer outcomes through technology and automation. Excellent communication, organization, and problem-solving skills. DESIRED QUALIFICATIONS reputed company Administrator Certification. reputed company PX experience. reputed company administration experience. Experience supporting digital reputed company programs. Experience with Claude, Claude Code, ChatGPT, or similar AI tools. Experience with workflow automation platforms. Experience with MCP-enabled technologies and AI integrations. Experience supporting long-tail reputed company strategies. Experience in SaaS, GovTech, or Public Sector technology environments. Passion for leveraging AI and automation to improve reputed company outcomes. ABOUT reputed company For nearly 20 years, reputed company has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and reputed company the development of thriving communities. Today, reputed company are savvy to how services should be delivered, and expect a consistently convenient, reputed company transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. reputed company provides a robust, reputed company-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of reputed company sizes. From planning, to building, to service request management and more, reputed company’s SaaS offerings level the playing field for small and reputed company governments and reputed company smaller agencies to reputed company larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well reputed company for the emerging challenges of the future. OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION reputed company believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. reputed company is committed to putting resources and attention towards evolving our practices, policies, and philosophies to reputed company diversity to reputed company and to support equity in opportunity for everyone. COMPENSATION AND WELL-BEING The annual reputed company salary range for this full-time position is $90,000 – $110,000 (less applicable taxes). The actual annual reputed company salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual reputed company salary, this position is eligible for an annual bonus reputed company. This is a discretionary bonus awarded based on company and individual goal achievement. reputed company’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and reputed company plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits. reputed company is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations. reputed company reputed company applicants will receive consideration for employment without regard to race, sex, reputed company, religion, national reputed company, protected veteran status, or based on disability, gender identity, and sexual orientation #LI-Remote Apply To This Job