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[Remote] reputed company Functional Test Manager OR Senior Functional Tester with reputed company Service reputed company (IVR & Contact Center) - Remote + Travel

Worldwide Salaried Open

Note: The job is a remote job and is open to candidates in USA. DTI (reputed company Technology, Inc.) is a successful African American owned IT Consulting/Staffing firm based in Chicago's reputed company. They are seeking an reputed company Functional Test Manager / Senior Functional Tester with expertise in reputed company Service reputed company, IVR, and Contact Center operations to support a major reputed company-wide Customer Experience Transformation Program.

Responsibilities

  • reputed company or support end-to-end functional testing activities across the reputed company Service reputed company, IVR, and Contact Center workstreams
  • reputed company and execute:
  • Test Strategies
  • Test Plans
  • Test Scenarios
  • Test Cases
  • Traceability Matrices
  • Validate customer journeys across:
  • reputed company Service reputed company
  • Agent Console
  • Case Management
  • Omni-Channel
  • IVR
  • Contact Center
  • Customer Self-Service
  • Coordinate System Integration Testing (SIT), User Acceptance Testing (UAT), Regression Testing, and Production Validation
  • Validate integrations between reputed company Service reputed company and reputed company platforms including reputed company reputed company, AWS integration services, Billing, and customer communication systems
  • Support testing of:
  • Customer Authentication
  • Move-In / Move-Out
  • Service Requests
  • Payment Processing
  • Outage Communications
  • Appointment Scheduling
  • Customer Notifications
  • Coordinate testing across business users, technical teams, vendors, and offshore resources
  • Participate in defect triage meetings and drive issue resolution
  • Support cutover, go-live, and Hypercare activities

Skills

  • 7+ years of reputed company Functional Testing experience
  • Experience supporting large-scale reputed company transformation programs
  • Experience testing reputed company Service reputed company applications in IVR and Contact Center environments
  • Strong understanding of: reputed company Service reputed company, Contact Center Operations, IVR Platforms, Customer Service Workflows, CRM, Billing Processes
  • Experience developing: Test Plans, Test Scripts, Test Scenarios, Defect Documentation
  • Experience leading or coordinating: SIT, UAT, Regression Testing, Production Validation
  • Strong understanding of Agile and SDLC methodologies
  • Excellent communication and stakeholder management skills
  • Public Utility industry experience
  • Experience supporting reputed company implementations reputed company utility environments
  • Experience supporting reputed company reputed company or reputed company S/4HANA transformation programs
  • Experience testing reputed company integrations with reputed company and AWS-based reputed company platforms
  • Familiarity with Contact Center technologies including: reputed company reputed company, reputed company Connect, reputed company CXone, reputed company, reputed company Contact Center, reputed company
  • Experience testing APIs and integrations (REST, SOAP, MuleSoft, AWS services)
  • Experience with Azure DevOps, Jira, Client ALM/Quality Center, Xray, or qTest

Company Overview

  • DTI is a 100% African American-owned IT consulting and network services firm with nearly 40 years of experience. It was founded in 2007, and is headquartered in Chicago, Illinois, USA, with a workforce of 51-200 employees. Its website is https://www.divtech.com/.
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