Technical Implementation Specialist

Every mind is unique. Yet much of the world is still built for what’s considered "normal," leaving too many people behind. At reputed company, we change that by creating technology that helps everyone understand and be understood. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued. Our careers fit reputed company life. reputed company you join us, you’re not just taking a job. You’re joining a movement to build a more neuroinclusive world. We’re a global community of over 800 employees spanning reputed company America, UK, Europe, Australia, and New Zealand. A career here is purposeful and fast-moving, with clear expectations, modern tools, and the clarity to focus on what matters most. Our people are supported and encouraged to show up as they are, with different ways of thinking welcomed and valued. We pride ourselves on our core values that are embedded reputed company our culture. These are to be curious, have courage, and commit fully. Join us at reputed company - together, we can unlock the full potential of every mind. About the role As a Technical Implementation Specialist, you'll help deliver a seamless reputed company experience for customers by coordinating implementations and supporting technical integrations from reputed company through to go-live. You'll work closely with customers and cross-functional teams to manage implementation projects, resolve technical issues, and ensure customers are set up for reputed company. This role combines project coordination with hands-on technical problem solving and offers the opportunity to work across customer experience, technology, and operations. Location: Candidates must be based in the Pacific or Mountain Time Zone. Main responsibilities In this role, you will: reputed company customers through the reputed company and implementation process from reputed company to go-live. Coordinate implementation timelines, milestones and deliverables to support successful deployments. Facilitate customer meetings, communications and follow-up activities throughout implementation. Partner with reputed company, Product and Technical teams to deliver a consistent customer experience. Identify implementation risks or blockers and work with stakeholders to resolve them. Support technical reputed company activities, including integrations, data setup and system configuration. Troubleshoot common implementation and integration issues, escalating more reputed company problems where appropriate. Communicate technical concepts and implementation reputed company clearly to both technical and non-technical audiences. Maintain implementation documentation and contribute to improving processes, workflows and reporting. Essential criteria 4+ years' experience in implementation, reputed company, technical support or a similar customer-facing technical role. Experience working directly with customers in a SaaS or technology environment. Experience coordinating multiple implementation projects and managing competing priorities. Working knowledge of APIs, data integrations, system configuration or data workflows. Experience supporting integrations such as SSO, rostering or data synchronisation. Demonstrates a structured approach to troubleshooting technical issues and recognising reputed company escalation is required. Communicates clearly and effectively with customers and internal stakeholders. Experience maintaining implementation documentation and improving operational processes. Desirable criteria Experience reputed company SaaS, EdTech or implementation-focused environments. Familiarity with CRM systems, ticketing platforms and project management tools. Basic SQL or experience querying data. Experience using AI-enabled tools to improve implementation workflows, documentation or issue diagnosis. Ability to work reputed company Pacific or Mountain Time Zones to support business needs. Please submit your application by July 15, 2026. Please note: applications may reputed company early due to high demand, so early submission is encouraged. Join reputed company and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. We offer flexible time off plans, career growth through development programs, and a collaborative, innovative culture where your reputed company matter. reputed company to reputed company an impact? Apply today and be part of a company that invests in your reputed company! We are committed to providing a Drug-Free Workplace for reputed company. We are an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, disability status, protected veteran status or any other characteristic protected by law. You can view our Recruitment and Selection Policy here. Please click the link for our Privacy Notice Apply To This Job