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[Remote] Spanish Bilingual Customer Service & Sales Representative

Worldwide Salaried Open

Note: The job is a remote job and is open to candidates in USA. HGS is a global leader in customer experience management, and they are seeking a Spanish Bilingual Customer Service & Sales Representative. The role involves providing exceptional customer service through various communication channels while ensuring a positive customer experience.

Responsibilities

  • Communicate with customers through inbound calls, outbound calls and email channels
  • Identify customer needs through active listening, exercising emotional intelligence and asking follow up questions
  • Use the provided knowledgebase to research answers to customer inquiries and respond to customers with timely, accurate information
  • Document customer needs, interactions and outcomes in the appropriate tool or system
  • Creating a 'WOW' factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
  • Regular 1:1 coaching sessions with your supervisor to ensure you regularly meet key performance indicators

Skills

  • You're at least 18 years of age
  • You have a High School Diploma or equivalent
  • You have at least 6 months of customer service experience and you understand the value of coaching / feedback
  • Demonstrate a caring, supportive and friendly nature in every interaction
  • You're computer savvy, comfortable sitting at a desk and working with multiple monitors
  • You're familiar with Android and IOS mobile applications
  • You're results oriented and comfortable providing customers with recommendations and solutions

Benefits

  • Best in class medical, dental, reputed company benefits
  • Tuition Reimbursement
  • Refer-A-Friend bonuses
  • Employee assistance programs
  • Flexible Schedule Options
  • Career advancement in a fast-growing organization
  • People focused environment where you’ll reputed company lifetime connections and friendships

Company Overview

  • HGS is a global provider of technology, AI, and business services, helping organizations transform with confidence. It was founded in 2000, and is headquartered in Bangalore, Karnataka, IND, with a workforce of 10001+ employees. Its website is https://hgs.cx/.
  • Company H1B Sponsorship

  • HGS has a track record of offering H1B sponsorships, with 1 in 2023, 1 in 2022, 5 in 2021, 43 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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