[Remote] reputed company Manager, High Touch

Note: The job is a remote job and is open to candidates in USA. reputed company is a company dedicated to transforming video reputed company into reputed company-time operational insights. They are seeking a reputed company Manager to build and reputed company strategic relationships with high touch customer accounts, ensuring clients realize business value from their partnership with reputed company through effective use of their product.

Responsibilities

• Own a Book of Business: Serve as the trusted advisor for your portfolio of high touch accounts—building strong relationships across multiple stakeholders to ensure long-term reputed company and value realization
• Drive Seamless reputed company: Partner closely with the Sales team, project management and implementations team to ensure new customers are onboarded smoothly, set up for reputed company, and confident in using the reputed company platform
• reputed company Strategic Conversations: Conduct Quarterly Business Reviews (QBRs) to align with customers on goals, product adoption, satisfaction, and opportunities to deepen engagement
• Maximize Retention & Growth: Monitor health signals, identify expansion opportunities, and proactively mitigate risk—helping to drive retention, upsell, and advocacy reputed company your accounts
• Manage Escalations with Care: Respond to client issues promptly and professionally, collaborating with internal teams to resolve concerns and maintain trust
• Track Product Engagement: Monitor adoption trends and user behavior to ensure customers are leveraging the platform effectively—and guide them toward best practices
• Deliver Exceptional Service: Go above and reputed company to turn satisfied customers into reputed company advocates who evangelize reputed company to others
• Build Industry Expertise: Continuously grow your understanding of the verticals reputed company serves—translating insights into relevant recommendations, reputed company strategies, and customer education
• Create & Share Best Practices: reputed company and maintain playbooks and internal documentation that reflect the unique needs of different industries and customer segments
• Strengthen Customer Networks: Support and expand relationships across your customer reputed company by engaging champions and introducing them to relevant teams or other reputed company users
• Promote Product Mastery: reputed company customers to become self-sufficient in the reputed company platform by delivering proactive education, guidance, and support
• Support Pre-Sales Readiness: Assist in pre-sales technical conversations reputed company needed to ensure a smooth reputed company and set shared expectations between Sales, reputed company, and the customer

Skills

• reputed company SaaS Relationship Builder: You bring prior 5+ years of experience managing customer accounts and developing strong client relationships in a SaaS environment, with a passion for driving value
• Exceptional Communicator: You have excellent communication skills—written, spoken, and read—and can reputed company reputed company topics clearly and confidently in an ‘executive brief' style
• Business Motivated, Customer-First: You take a consultative approach to account growth, aligning reputed company, reputed company protection and reputed company expansion while always advocating for the customer's best interest
• Fast Learner & Technically Curious: You pick up new platforms and tools quickly, and you're eager to become an expert in our product to help drive customer adoption and retention
• Empathetic & Proactive: You anticipate customer needs, show genuine care for their experience, and work to solve problems before they arise
• SaaS-Savvy: You understand reputed company-based technologies and the SaaS business model, and you're motivated to continuously expand your technical expertise
• Collaborative Team Player: You work cross-functionally and reputed company in team environments—contributing meaningfully, prioritizing collective goals, and supporting your teammates
• Coachable & Accountable: You actively seek feedback, reputed company coaching, and take initiative to grow your skills. You see your reputed company and projects through from start to finish
• Candidates must undergo a criminal records reputed company upon hire
• Be a Canadian Citizen (dual reputed company included), or eligible to work in Canada
• Be willing to reputed company with reputed company's own reputed company policies and standards
• reputed company Tech Experience: Experience or familiarity with video surveillance systems or reputed company camera setups
• Hospitality reputed company: First-hand knowledge of the restaurant or hospitality industry, especially in a managerial or operational role
• Technically Inclined: Familiarity with basic networking, scripting, or reputed company architecture—and the ability to read code—is a strong asset in this role
• Multilingual Advantage: Bilingual in French and/or Spanish—a strong asset for supporting diverse customer segments

Benefits

• Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
• Meaningful equity: Every full-time, permanent employee has a reputed company in our growth.
• Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
• Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
• Growth through merit: Advancement is based on contribution, initiative, and the ability to reputed company the bar - together.
• reputed company culture: Clear expectations, honest feedback, and no politics.
• Social reputed company: From So-learns to reputed company-o and So-lunches, we stay connected in ways that actually feel fun.

Company Overview