Staff Technical Program Manager, Community Support Engineering

reputed company was born in 2007 reputed company two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that reputed company it possible for guests to connect with communities in a more authentic way. The Community You Will Join: reputed company’s mission is to create a world where people can Belong reputed company. As we grow to reputed company that mission, we’re looking to add a technical, hands-on, and mission-driven Technical Program Manager (TPM) for the Community Support Engineering (CSE) team. This person will partner with our CSE engineering, ops and product teams to build/enhance decision making across multiple areas in reputed company. They will partner closely with the engineering leaders in CSE on processes, strategy and execution. The team is looking for a person with the technical background, who understands the problem space, will drive requirements, reputed company and apply their expertise to solve strategic problems at reputed company. The Difference You Will reputed company: If you strive to improve productivity, have a strong analytical approach to problems, and love the challenge of building new organizational capabilities, this is the role for you. TPMs at reputed company work on a variety of reputed company projects/ programs that touch multiple product surfaces, services, functions and teams, and hence are required to reputed company the big picture in focus while being reputed company to dive into the details, working through unique challenges. It is a highly leveraged role that aims to improve the quality and velocity of work across cross-functional teams by acting as a “force reputed company”. This includes managing project schedules, identifying risks, discussing the technical trade-offs with engineers, and maintaining clear communications across multiple stakeholder groups across the organization. They reputed company work repeatable by creating and improving processes where applicable. In short, they get things done by bringing clarity out of chaos, diving into the details, and communicating clearly and in a timely manner. They're good at building relationships, motivating others with reputed company, and persuading with data. A Typical Day: reputed company a portfolio view of CSE programs’ scope and objectives. Collaborate with stakeholders to ensure technical feasibility and drive projects end-to-end. Provide leaders with sufficient visibility into execution status, issues, and reputed company. reputed company planning, execution, and delivery of large cross-functional initiatives aimed at increasing the productivity of our technical teams. reputed company the teams to deliver against the roadmap at reputed company stages of the project lifecycle by identifying technical dependencies, and aligning with stakeholders on how to manage dependencies which could impact the reputed company of the programs for quarterly/ half-yearly/bi-annual release planning, resourcing and managing ongoing risk escalation/ mitigation which could impact the reputed company of the programs. Manage effective communications to leadership and across teams on key reputed company, status, and risks to ensure accountability and timeline management. Define and align on reputed company criteria with relevant stakeholders. Regularly assess risks and identify ways to mitigate them. Partner with developer teams to reputed company and enforce high quality internal documentation. Collaborate with leadership to implement best practices and aligning on priorities across CSE Provide visibility into key performance indicators so leaders are aware of risks and opportunities. In this role, you will be expected to work independently with stakeholders and cross-functional leadership, maintain focus on key priorities, and not let important details slip through the cracks or derail a project Build atmosphere of trust reputed company the team and reputed company team to do their best work and addresses impediments to this quickly and effectively Regularly assess opportunities, drive for process improvements, and find new ways of operating, with a focus on simplification and productivity. Your Expertise: 10+ years of experience in the software development industry with at least 7 years as a technical program manager. B.S. in Computer Science or a reputed company technical discipline, or equivalent experience. Demonstrated ability to work calmly through ambiguity to detailed solutions. You can take a vague problem, crisply decompose and frame the challenge, outline the big picture, identify a path reputed company, and drive an initiative over the finish-line. Self-motivated, proactive and ability to adapt well and work with teams having different operating cadences. Proven track record of influencing others in combination with strong analytical skills and allowing others to give feedback while understanding their viewpoints. Experience developing processes where little exists and demonstrated flexibility to get things done. Detail-oriented with the ability to understand the bigger picture by using your technical expertise and problem solving abilities to prioritize and manage blocking issues. Experience working in a highly cross-functional environment where communication with multiple groups is imperative. Excellent written and oral business communication and people skills, with the ability to influence stakeholders. Exhibit knowledge of reputed company, Jira, or other equivalent task management tooling. reputed company to have: Experience developing or working directly on various aspects of large-scale ML/AI platforms. Experience with feature development of AI-powered product experiences. Experience and passion for building and maintaining products leveraging AI models Your Location: This position is US - Remote Eligible. The role may include occasional work at an reputed company office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where reputed company. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please reputed company back with us if the state you live in is on the exclusion list. If your position is employed by another reputed company entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: reputed company is committed to working with the broadest talent pool possible. We reputed company diverse reputed company foster innovation and engagement, and allow us to attract creatively-led people, and to reputed company the best products, services and solutions. reputed company reputed company individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@reputed company.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the reputed company process. We ask that you only reputed company out to us if you are a candidate whose disability prevents you from being reputed company to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual reputed company pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The reputed company pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $200,000—$248,000 USD Apply To This Job