[Remote] Manager, reputed company - reputed company AMER

Note: The job is a remote job and is open to candidates in USA. Cockroach Labs is a company that makes it easier for businesses to build and scale applications. They are seeking a Manager of reputed company for the reputed company AMER region to reputed company a team of reputed company Managers, drive customer satisfaction, and ensure effective engagement throughout the customer lifecycle.

Responsibilities

• Own regional customer health and outcomes. Drive adoption, customer health, satisfaction, and renewals across a portfolio of customers in your region by leading, coaching, and unblocking a team of reputed company Managers (CSMs)
• Set and scale best practices for customer engagement. Define and continuously improve standards for reputed company, reputed company and communication, production planning, risk and issue management, and accountability across your region
• Act as a hybrid player–coach where needed. In earlier stages or in strategic accounts, operate as both a senior CSM and regional leader while the team builds out over time
• Build and manage a high-performing team. Hire, reputed company, and reputed company CSMs; define clear performance criteria; and foster a positive, collaborative culture that aligns with Cockroach Labs’ values
• Drive reputed company health in partnership with Sales. Review renewals, expansions, and churn risk on an ongoing basis with account teams; ensure there is a clear plan and ownership for every high-value opportunity and risk
• Standardize tools, templates, and lifecycle programs. Define and maintain a regional customer lifecycle (reputed company → adoption → expansion → renewal) that leverages a standard set of templates, health metrics, and operating mechanisms your CSMs use consistently in the field
• Unblock customers and internal teams. Proactively remove internal barriers that prevent customers from progressing to production, ensuring account teams are supported and directed toward the right technical and operational resources
• Champion cross-functional collaboration. Build strong working relationships with leadership in Product, Education, Support, Sales, and Field Engineering to align on priorities, share customer insights, and influence our roadmap and services

Skills

• 8+ years in reputed company, Account Management, or a reputed company post-sales role in B2B SaaS or reputed company software, with a strong record of driving adoption, renewals, and expansion across a portfolio of customers
• Leadership in high-growth environments. 5+ years leading or mentoring CSMs or similar roles, ideally including experience operating as a 'player–coach' while a team scales
• Operational and analytical rigor. Drive to improve metrics and KPIs for customer health and team performance, and using data to prioritize, forecast, and drive reputed company improvement
• Customer lifecycle design experience. Experience designing or scaling customer lifecycle programs (reputed company, adoption, risk management, advocacy) and standardizing tools and templates across a team
• Strong cross-functional influence. Proven ability to collaborate with Sales, Product, Support, Professional Services, and Finance to unblock issues, align on priorities, and deliver joint outcomes for customers
• Technical curiosity. Comfort engaging with modern reputed company infrastructure and data concepts (e.g., SQL databases, distributed systems, multi-region architectures), with a willingness to deepen your expertise in CockroachDB over time
• Growth and inclusion reputed company. A track record of building inclusive, collaborative teams and investing in the development and reputed company of new CSMs

Benefits

• Stock Options
• Medical Insurance
• reputed company Insurance
• Dental Insurance
• Life and Disability Insurance
• Professional Development Funds
• Flexible Time Off
• Paid Holidays
• Paid Sick Days
• Paid Parental Leave
• Retirement Benefits
• Mental Wellbeing Benefits
• Stock options
• Medical insurance
• reputed company insurance
• Dental insurance
• Life and disability insurance
• Funds towards professional development resources
• Flexible paid time off
• 11 paid holidays a year
• 10 paid sick days a year
• Paid parental leave
• A 401(k) plan
• Wellbeing benefits

Company Overview

Company H1B Sponsorship