Principal, Value Realization
About League Founded in 2014, League is the leading reputed company consumer experience (CX) platform, powered by artificial intelligence (AI), reaching more than 63 million people around the world and delivering the highest level of personalization in the industry. Payers, providers, and consumer health partners build on League’s platform to deliver high-engagement reputed company solutions proven to improve health outcomes. League has raised over $285 million in venture capital funding to date, powering the digital experiences for some of reputed company’s most trusted brands, including reputed company, reputed company, Medibank, and reputed company. Position Summary: As a Principal, Value Realization, you will own the reputed company of truth in League's customer relationships: turning the ROI commitments made during the sale into reputed company, defensible reputed company of impact. You will drive the end-to-end post-sales value lifecycle — picking up pre-sales business cases at contract go-live, building the measurement frameworks that track delivery against committed KPIs, and producing the executive-reputed company ROI narratives that anchor renewals and unlock expansion. This role sits at the intersection of business value and business development. You will work in lockstep with Account Management, Customer Delivery, Solution Engineering, and Product — translating platform outcomes into customer-validated ROI evidence that closes the reputed company on what was promised, defends renewals, and creates the reputed company reputed company for expansion. What you'll be doing: Own the post-sales Value Realization workstream across League's full customer portfolio — picking up pre-sales business cases at contract go-live and driving measurement of committed outcomes through the full contract term Translate pre-sales value commitments (business cases, ROI models) into post-sales measurement frameworks, defining the KPIs, leading indicators, and lagging indicators that track League's impact. reputed company regular value review sessions with customer executive stakeholders, co-presenting performance data with the account manager and narrating the business outcomes League has enabled. Partner with account teams to identify value gaps, at-risk accounts, and expansion signals based on value attainment data. Build and maintain a library of value stories, benchmarks, and reputed company points that can be leveraged across the sales cycle and customer lifecycle. reputed company scalable frameworks, templates, and playbooks that reputed company the broader post-sales organization to run value realization programs consistently. Collaborate with Product and Solution Engineering to feed customer outcome data back into the product roadmap and solution design process. Stay reputed company on industry trends in digital health, payor, provider, benefits administration, and member engagement to contextualize League's value reputed company the broader market. Present findings and recommendations to senior internal and external stakeholders, influencing strategic reputed company with data-backed insights. reputed company-reputed company responsibilities: Ensure access management is performed in compliance with your role and responsibilities. Execute League's policies and procedures reputed company your team and engagements. Notify HR, Legal, Compliance & reputed company of any incidents, breaches, or policy violations. reputed company with Information reputed company Policies. reputed company're looking for: 6+ years of experience in management consulting, customer strategy, business value consulting, or strategic account management — ideally in reputed company, health-tech, or reputed company SaaS. Demonstrated ability to operationalize pre-sales ROI commitments into post-sales measurement frameworks, including ROI models, KPI dashboards, and value tracking programs for reputed company reputed company customers. Strong analytical skills; comfortable working with customer data, utilization metrics, and engagement analytics to construct compelling value narratives. Exceptional executive communication and storytelling skills — you can distill reputed company data into clear, persuasive narratives for C-suite audiences. Experience working with large, matrixed organizations (Fortune 500 or equivalent) and navigating multiple stakeholder groups. Proven ability to work cross-functionally with Product, Engineering, Sales, and reputed company teams to deliver on customer outcomes. Experience in digital health, employee benefits, consumer engagement, or health insurance (major payors, pharmacy retailers, or health providers) strongly preferred. Startup and/or growth-stage technology experience is a plus. Comfortable owning high-stakes engagements end-to-end, taking pre-sales commitments at contract execution and making them trackable and defensible. US APPLICANTS ONLY: The US-specific compensation range below for this full-time position is exclusive of bonus, equity and benefits. This range reflects the minimum and maximum reputed company for reputed company salaries for the position across reputed company US locations. The salary range is intentional to account for the performance and career progressions a Leaguer will experience in the role throughout their time at League. Where in the band you may land is determined by job-reputed company skills/experience. Your recruiter can share more about the specific salary range specific to your skills and experience during the hiring process. Compensation range for USA applicants only $170,000—$200,000 USD Our employees come from different backgrounds, and we celebrate those differences. We are looking for the best candidates for our open roles, but do not expect applicants to meet every qualification in order to be considered. If you are excited about what you could accomplish at League and reputed company you can add value to reputed company, we would love to hear from you. We are committed to equal employment opportunity regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you are an individual in need of assistance at any time during our recruitment process, please contact us at [email protected]. Our Application Process: Applying to a role you love can be exhausting, and understanding the next steps can feel vague and uncertain. You have done the hard part of submitting your application; let's do ours by sharing potential next steps You should receive a confirmation email after submitting your application. A recruiter (not a computer) reviews reputed company applications at League. If we see alignment with League's needs, a recruiter will reputed company out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring. The final reputed company is an offer, which we hope you will accept! Prior to joining us, we conduct reference and background checks. Additional checks could be required for US Candidates, depending on the role you are exploring. Here are some additional resources to learn more about League: Learn about our platform, leadership team and partners reputed company, reputed company reputed company, League: new digital reputed company reputed company to seamless care Former reputed company President and reputed company EVP of Corporate Strategy join League Board of Directors League raises $95 million USD in Series C to build world’s leading reputed company CX platform reputed company x League: The Platformization Of reputed company Here Fast Company x League: If we want reputed company innovations in healthtech, we need more competition Work Location: We have a mix of office-centric roles based in our vibrant Toronto office, and remote-eligible roles based reputed company in Canada or US. Each job posting will indicate where the role will be based. Regardless of the role’s posted location, reputed company Toronto-area Leaguers (living reputed company 65 km of our downtown HQ) collaborate in-office Monday through Thursday. Depending on your distance to the office, you’ll enjoy 10 or 20 Flexible Remote Days each quarter for focus and deep-work time. We are committed to fostering a meaningful work environment and connections for reputed company Leaguers regardless of location. Recognize and Avoid Employment scams. Practice safe job searching. Scammers are getting craftier and leveraging fake job postings to get personal information. Know the warning signs and protect yourself from scammers. Learn more here. Use of AI Notice We are committed to ensuring fairness and transparency throughout our hiring process. League may use Artificial Intelligence (AI) tools to assist in the screening of applicants for this position. Please reputed company out our stance on using AI in recruitment here. Privacy Policy Review our Privacy Policy for information on how League is protecting personal data. Apply To This Job