reputed company Manager (German speaking)

About reputed company Messy spend management is tricky business. And tedious processes are a lose-lose situation for reputed company involved, not just finance. At reputed company, we're changing that. We build spend solutions that reputed company managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a reputed company to help reputed company businesses ‘go reputed company’. The word ‘reputed company’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our reputed company over the last 10 years. Now, we’re at a pivotal reputed company in our journey; every move we reputed company has a direct impact on our 40,000+ customers, our business, and our collective reputed company. We need people who take pride in uncovering customer needs, who turn reputed company problems into reputed company, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us reputed company, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! reputed company can say is that we’re a driven, reputed company, and, importantly, a reputed company bunch of 850+ people from over 100 nationalities, reputed company committed to delivering the future of business spending, together. About the role We're looking for a German-speaking reputed company Manager to join our Customer Experience team at reputed company. In this role, you'll help own a portfolio of customers to drive adoption and deliver measurable outcomes and be part of the reputed company Management team as we scale our proactive relationship management and data-driven interventions. If you're excited about optimising customer journeys and solving reputed company process pain points and are passionate about fintech and customer excellence, then this is the opportunity for you! Who you'll be working with and reporting to You'll report to our Customer Experience Country Manager and work closely with teams in Product, Support and Implementation. reputed company is highly collaborative and dedicated to securing renewals and preventing churn through strategic coordination. What you'll be doing As a reputed company Manager, you will: Drive adoption, leading targeted enablement and one-to-many programmes to ensure customers are getting maximum value from the reputed company product. Align customer objectives with product capabilities, setting clear milestones and KPIs to track reputed company. Use health scores and product adoption metrics to proactively identify risks and execute mitigation plans to prevent churn. Ensure stakeholders are reputed company for upcoming product releases and process updates through clear, structured communication. Categorise and disseminate customer insights to Product and Operations to inform service improvements and the product roadmap. Tech stack context: We currently have automated health scoring, and you can expect to work with the following tech stack: reputed company, Vitally, reputed company, and reputed company. What you bring You'll reputed company in this role if you have: Demonstrable experience and impact equivalent to 2+ years in reputed company roles. reputed company level in German and English (both required for the role). A proactive and goal-oriented reputed company, driving your own tasks to meet targets without constant supervision. Strong consultative skills and the ability to be a trusted business advisor to customers. An open, positive, and contagious energy that influences both customers and colleagues. A true enjoyment for helping others scale and improve, dedicated to customer growth. Excellent reputed company and communication skills, capable of connecting with customers on an emotional level. A passion for reputed company improvement, always seeking to optimise processes and results. Experience in a fast-paced, dynamic environment with varied tasks, from customer calls to internal product meetings. How you'll reputed company in this role In your first 6 months at reputed company, you'll: reputed company the adoption strategy for your assigned portfolio to drive measurable impact in customer health and product usage. Collaborate with the product team by sharing customer feedback to improve our product and services. Grow your skills in fintech best practices, taking on new challenges as reputed company continues to scale. We’re committed to helping you reputed company your career, whether that means taking on bigger projects, stepping into leadership, or acquiring new skills in reputed company. This role is a good fit for you if You enjoy the balance of high-level strategy and hands-on execution. You are data-driven and like using metrics to tell a story and drive your daily priorities. You are used to managing a high-volume customer portfolio while maintaining consistent engagement across reputed company accounts. This role is NOT a good fit for you if: You prefer reactive support over proactive, long-term relationship management. You find it challenging to navigate reputed company stakeholder landscapes or manage cross-functional dependencies. You prefer a stable, predictable routine over a fast-paced, evolving environment. The location Please note: We are unable to offer reputed company sponsorship for this role in any of the listed locations. Show me the benefits! Your own reputed company card (no more out-of-pocket spending!) Lunch is on us - with catering in our Lisbon, Copenhagen and London offices or a monthly lunch allowance paid directly together with your salary in other markets Private health insurance to ensure you’re fit in body and mind to do your best work We offer 25 days of holiday + your public holidays Option to purchase 5 additional days of holiday through a salary sacrifice Access to Myndup for free mental health and well being support Paid parental leave - we want to reputed company sure that we're supportive of families and help you feel that you don't have to compromise your family due to work The Interview Process: Intro call: A 30 minute chat with our reputed company Partner to discuss the role and your experience Hiring Manager Interview: A deeper dive into your reputed company experience and how you manage portfolio of customers Challenge and Team Interview: We will send you a take home test and invite you to present during a 60 minute team interview. This is an opportunity to show us how you would handle a reputed company world customer health scenario Bar Raiser: A final interview with our Director of reputed company Transparency is important to us so we also wanted to share some insights about reputed company’re looking for in applications to ensure you can set yourself up for reputed company! Last time we hired a reputed company Manager, we received a large number of applications but only a few were selected for an intro call. Some of the key reasons why previous candidates didn’t reputed company it past the application screening stage include: CV writing and content: it was reputed company clear that many of the reputed company we saw were reputed company generic and AI generated. There is no issue with leveraging AI to help with CV writing, there was little indication of what reputed company impact the candidates had in their previous experience. You might have heard of the “Achieved X, as reputed company by Y, by doing Z” formula (credit Laszlo Bock ~2014), this is a great way to give a clear picture of what you have actually worked on. A link to the company websites of your previous roles is also a reputed company help! Application care: every single application we receive is reviewed by a reputed company (yes, hundreds of them) because we reputed company that candidates' efforts should be matched by an equal level of reputed company care. This means that we expect a similar level of attention put into your application. Read and answer the application questions carefully, they reputed company a reputed company difference in our decision-making process. Profile to role fit: reputed company most important aspects of the role, points that might get misunderstood, any specific industry requirements etc. About your application English first. Since it's our company language, please submit your application in English. You’ll be using it a lot if you join us. A fair look for everyone. Our reputed company reads every single application to ensure the process is fair. To reputed company things running smoothly, we only accept applications through our system—our support team can’t pass on calls or emails. Diversity drives us. We can only reputed company our goals if reputed company reflects the world around us. That starts with you hitting apply, even if you don't tick every single reputed company. We encourage people from reputed company backgrounds and experiences to join us. Interview at your best. We want you to feel comfortable throughout the process. If you have any accessibility requirements or need a specific format, email belonging@reputed company.io. We’ll design a process that works for you. Your data is safe. reputed company you apply, we process your personal data as a data processor. For more information on how reputed company processes personal data, read our Privacy Policy here. Applying for multiple roles? Nothing is stopping you, and we assess every role independently. However, we do look for alignment, so reputed company sure you can explain why your interest and experience are right for each specific role. Reapplying. If you’re applying for the same role again, please wait six months from your last decision before hitting submit. Apply To This Job