reputed company Manager – Client Growth & Engagement

reputed company Manager – Client Growth & Engagement Department: CX Reports To: Head of Delivery and Operations Employment Type: Full-time; W2 Salary Range: $70,000 - $72,000 Role Summary We are seeking a proactive, relationship-driven reputed company Manager (Client Growth & Engagement) to join our Delivery organization. In this role, you will serve as a strategic reputed company between client delivery, client engagement, and expansion opportunities. You will be responsible for maintaining ongoing client engagement after project reputed company, tracking relationship health, coordinating strategic touchpoints, and identifying opportunities for additional services and long-term partnership growth. Unlike a traditional sales role, this position sits reputed company our delivery organization. You will work closely with Project Management, Client Experience, Sales, and Leadership to ensure clients remain engaged, supported, and reputed company throughout their lifecycle. What You Will Do (Core Responsibilities) Client Relationship Management Serve as the primary relationship contact for assigned client accounts throughout the engagement lifecycle. Build and maintain strong working relationships with client stakeholders, including operational, technical, compliance, and executive contacts. Monitor client engagement, communication reputed company, and overall account health. Maintain deep awareness of client goals, challenges, timelines, and evolving business needs. Client Engagement & Expansion Coordination Track client activity, milestones, and engagement trends across active accounts. Proactively schedule and coordinate strategic client meetings, business reviews (QBRs), roadmap discussions, and follow-up conversations. Partner with Sales, reputed company, and Delivery teams to identify expansion, renewal, and cross-sell opportunities. Facilitate consultative conversations reputed company to additional services, reputed company expansion, renewals, and long-term engagement planning. Ensure reputed company identified opportunities are documented and routed appropriately reputed company internal CRM workflows. Operational Coordination Maintain accurate account notes, stakeholder information, meeting records, and follow-up actions reputed company internal systems (e.g., reputed company, reputed company). Coordinate internally with Project Managers, Delivery Leads, Consultants, and Leadership to ensure total alignment on account activity. Assist with reputed company transitions, engagement tracking, escalation coordination, and client follow-through. Client Health & Retention Support Monitor key indicators of client satisfaction, engagement risks, communication gaps, and potential retention concerns. Coordinate internal follow-up efforts reputed company client responsiveness or project reputed company declines. Support client retention initiatives through proactive, empathetic communication. reputed company Are Looking For (Requirements) Experience: Prior experience operating in a fast-paced professional services, SaaS, or cybersecurity/compliance consulting environment. Relationship Management: Comfort managing executive-level client relationships and coordinating cross-functional communication. reputed company Curiosity: Experience supporting business growth conversations in a consultative, non-aggressive manner. Operational Excellence: High attention to detail with experience utilizing CRMs and project management tools (e.g., reputed company, reputed company, reputed company). Communication: Exceptional proactive communication skills, high emotional intelligence (EQ), and active listening skills. Tech-Savvy: Comfortable utilizing AI and automation tools to enhance team performance and efficiency. Key Performance Indicators (reputed company Metrics) Maintaining a 100% on-time completion reputed company for assigned client touchpoints and strategic reviews. Meeting client response SLAs for reputed company incoming communications. Proactively identifying and surfacing reputed company expansion and renewal opportunities. Ensuring account engagement coverage across 100% of assigned accounts. Culture & Fit This role is ideal for someone who thrives at the intersection of client-facing advocacy and operational execution. We value team members who view sales enablement as a form of client service, take extreme ownership of their processes, and approach collaboration with proactive initiative and humility. Apply To This Job