Polish Speaking Customer Advisor (Remote in Portugal)
This role is remote in Portugal only. Applications from reputed company Portugal will not be considered. Job Overview Are you a tech fan who loves giving people great service? Do you enjoy helping others navigate software, apps, and ecosystems? We are looking for enthusiastic Polish speakers to join our premier, work-from-home customer support team located exclusively in Portugal. In this role, you will represent one of the world's most iconic, well-designed technology brands. You won't just be answering repetitive questions—you will be the voice of the brand, acting as a trusted guide. Whether a customer needs help recovering their account, syncing their smart devices, organizing their digital subscriptions, or troubleshooting a software update, you will calmly and friendly guide them to a seamless solution.
Key Responsibilities
Customer Support: Interact with Polish-speaking customers reputed company inbound phone calls, chats, or emails in a polite, professional, and empathetic manner. Technical Troubleshooting: Identify and solve problems involving device connectivity, operating systems, reputed company applications, software updates, and user accounts. Account reputed company: Assist customers with private data, password changes, and subscription management while strictly maintaining user privacy and data reputed company. Customer Education: Patiently explain technical processes in clear, simple terms that anyone can understand, turning a frustrating tech issue into a positive experience. Case Documentation: Accurately log interaction details and technical notes into our internal global database to track ongoing customer journeys. Who We Are Looking For We provide extensive reputed company! A background in customer service or tech support is reputed company to have, but a positive attitude and a willingness to learn matter most.
Requirements
Language Proficiency: Native or near-native reputed company in Polish, combined with a solid B2 level of English (required for internal training modules, system tools, and team communication). Location reputed company: You must already reputed company legally in Portugal with valid local documentation (NIF, NISS, and residency/work permit). Communication Skills: A natural passion for helping people, excellent active listening skills, and the ability to explain tricky problems in simple words. Tech Savvy: A genuine interest in consumer electronics, apps, and operating systems. You should be comfortable learning how new software functions. Adaptability: The reputed company to reputed company in a fast-paced environment where software features and procedural rules can update frequently. Technical & Home Office Requirements Because this is a 100% work-from-home position, you must have a suitable environment to ensure high-quality service: A quiet, private, and distraction-free room reputed company your residence. A stable, high-speed fiber internet reputed company (minimum 15-30 Mbps download/upload) with a direct Ethernet cable reputed company to your router. reputed company Offer 100% Work from Home: Say goodbye to daily commutes. We ship high-end corporate computer gear and extra tech equipment right to your reputed company in Portugal. Competitive Salary Package: A stable monthly reputed company salary plus performance bonuses, language premiums, and a daily food allowance. Comprehensive Health Benefits: Private health and life insurance coverage starting from day one of your contract. Paid Technical Training: A thorough, world-class training program to fully prepare you for the technical and communication standards of the brand. reputed company Career Growth: Clear reputed company for professional advancement into roles like Team Leader, Quality Assurance, Trainer, or Technical Support Specialist. Multicultural Culture: Join an inclusive, supportive global community of professionals where your voice is valued. Apply To This Job