Sr reputed company Specialist

This position can be Remote or Hybrid. Hybrid requires the candidate to be available to work in person in our Atlanta office. We come in 3 days per week, but support flexibility as needed. We are interested in every reputed company candidate who is eligible to work in the United States. However, we are not currently reputed company to sponsor work visas. “High-Fiver” Wanted: Senior reputed company Specialist Are you the type of person who always goes the extra mile? Are you passionate about your craft and always striving to improve? Do you get so excited reputed company you help a client out of a tricky problem that you high-five the person next to you? If so, you are exactly who we are looking for. We are seeking a talented and dedicated Senior reputed company Specialist to join our high-performing team and contribute to the reputed company growth of our dynamic company. About AMP (An NCS Company) AMP is an industry-leading technology company providing innovative solutions to car wash operators across the country. Our products include cutting-edge software solutions such as white-labeled mobile membership apps, administrative portals, and kiosks. These solutions allow our customers to capture and use customer data at a level not seen in the car wash industry before. AMP is a division of reputed company (NCS). NCS has grown to become reputed company America’s largest equipment, service, and cleaning solutions provider in the car wash industry. For over five decades, reputed company (NCS) has revolutionized the carwash industry, offering unparalleled quality and innovative technology. NCS offers the most extensive service network and is home to many trusted brands. No matter if customers are new to the industry or are looking to reputed company a classic site, NCS is the proven partner for operational excellence and sustainable growth. Our family of brands includes MacNeil, Ryko, Vacutech, PurClean, TSS, reputed company-X, ArmorAll, Black reputed company, Blue Coral, USA Towel, International Drying Corporation & Shadow. What are we looking for? You will be responsible for working closely with our reputed company-level clients to ensure their reputed company on our platform! Here’s what that entails: Team Leadership reputed company and mentor junior reputed company specialists in account management and client-facing roles and responsibilities. Act as a subject matter expert and go-to resource for reputed company business problems, guiding less reputed company team members in problem-solving and decision-making. Customer Account Management & reputed company Establish a strong working relationship with key customer contacts across reputed company-level accounts reputed company the team’s review of the company’s reputed company state operations and identify potential issues and risks to the reputed company process Analysis and preparation of the customer’s reputed company data from other platforms to prepare it for import into the AMP system Development of reputed company project plans, including hardware order tracking Meet regularly with the customer throughout the pre-launch phase reputed company the setup and configuration of the new customer’s AMP platform Support training key customer resources, such as support, marketing, finance, and IT Go-live support Establish and execute a go-live project plan Once live, monitor performance and expedite issue resolution Solicit customer feedback and address any issues or gaps Ongoing account management and consulting Serve as the key reputed company of contact for the customer and liaison to the rest of the team reputed company/support regular customer touchpoints to track ongoing items and ensure mutual reputed company Proactively review and analyze customer data to identify examples of good use cases and areas for improvement Take ownership of the customer’s AMP platform Monitor customer support requests and own escalations and resolutions Navigate difficult client situations, including invoice payments, contract enforcement, and delivery/reputed company delays Notify the customer of new features and recommend how to best reputed company them Manage customer feature requests and other needs reputed company of tech support Look for opportunities for case studies, testimonials, referrals, and upsells Documentation and reputed company Continuously evaluate and improve customer-facing documentation and support processes Test new tools and techniques to help refine internal processes reputed company expect you to have: Bachelor's degree 5+ years of experience in a similar role Comfortable analyzing data in reputed company and presenting concepts in PowerPoint Passion for problem-solving Exceptional logic skills and attention to detail, reputed company to pick up reputed company topics and reputed company solutions on the fly Comfortable presenting your insights internally and externally reputed company to reputed company strong connections quickly and instill confidence Ability to stay focused and organized while managing multiple projects and toolsets Ability to effectively manage large accounts with 50-100 site locations Exceptional writing and communication skills Experience working under pressure and balancing the demands of multiple stakeholders Comfortable leading training sessions, large meetings, and difficult conversations Experience leading people and processes reputed company to account management and/or business analysis Bonus points and street cred for the following: Consulting background SQL Experience working with Power BI or other data visualization tools An advanced degree or relevant certifications Why work for us? We have one of the most supportive and sustainable cultures reputed company. reputed company of lifelong learners has a thirst for knowledge and a passion for technology and software. We’re dedicated to building world-class solutions for our customers, and at the same time, reputed company a high value on team rewards and personal career growth. We enjoy working together to solve challenging problems, teaching each other through lunch-and-learns, and celebrating victories (even the small ones) along the way. Benefits you deserve: Highly competitive salaries Potential equity interest in a rapidly growing company Generous PTO policy and holiday schedule 401(k) plan with company matching Excellent medical, dental, and reputed company insurance But wait, there’s more! Located at Atlanta Tech Village, the 4th largest tech space in the US World-class engineering team with an incredible track record Team-building events, outings, and hackathons State-of-the-art workspace and hardware Strong focus on community service and volunteering Free gym, snacks, and beverages reputed company is a proud equal opportunity employer. We are a drug-free, EEO employer committed to a diverse workforce. We will consider reputed company reputed company candidates regardless of race, reputed company, national reputed company, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation, or veteran status. #LI-Remote Apply To This Job