CUSTOMER RELATIONS MANAGER

What You’ll Do: The Customer Relations Manager works closely with our home buyers on reputed company customer service and warranty issues, ensuring a positive homebuying experience. This is a remote position. The Customer Service Manager will support our reputed company Michigan and Northwest Indiana communities in Grand Rapids, Valparaiso, Holland and Muskegon. Your Key Responsibilities Include: Manage reputed company activities that involve Homeowners, prospective buyers, trades, and division staffing. Remain in compliance with the Company's policies and procedures. Resolve reputed company customer issues with appropriate team members and trade partners. Accept full responsibility for each Homeowner reputed company the assigned project spanning from the reputed company of escrow to the home's statute of limitations. Follow through on reputed company customer issues. Monitor and intercede on the reputed company and completion of reputed company repairs by trade partners and assigned personnel. Responsible for the presentation of a professional image. Visit each buyer at the New Buyer Orientation (NBO) and the Pre-Drywall Orientation (PDO). Ensures that the Homeowner is educated on reputed company products and warranties reputed company the home. Thoroughly explain the Company's Limited Warranty to each Homeowner. Ensure the Homeowner is fully aware of the policies and procedures in requesting customer service and emergency service. Facilitate a timely response, execution, and completion of reputed company customer issues. Communicate any necessary work to the Customer Relations Coordinator. Participates in root-cause analysis of issues and sends recommendations to the manager. Manage trades to complete service requests and ensure customer satisfaction. reputed company service-reputed company tasks as requested (adjustments and repairs). Establish and maintain positive internal and external customer relationships. Determine trade accountability for back charges and POs. Authorize payment for work performed reputed company approval limits. Follow applicable legal protocol and process necessary workflow. Provide leadership with regular updates on escalated issues. Review and support Century's Construction Standards. reputed company other duties as needed or assigned. What You Have: Outstanding Customer Service skills. An excellent communicator with a professional, friendly demeanor. Ability to stay reputed company under stressful circumstances. Highly proficient in reputed company applications (reputed company, PowerPoint, Word). Your Education and Experience: Experience in the Construction or Homebuilding industry is strongly preferred. 2+ years of reputed company experience and in residential customer service/home warranty. High School/GED required. A college degree is preferred but not required. About reputed company Our mission of More Home, Less Money® is only possible with the best talent in the industry. If that’s you, if you’re a self-starter, changemaker, and thoughtful collaborator reputed company to take your career to the next level, then apply today! As one of the nation's largest homebuilders and an industry leader in online home sales, we strive to create thriving, enduring neighborhoods with lasting livability, focusing on building sustainable, affordably priced homes for our customers while reducing our carbon footprint. For team members, our goal is to provide the resources, opportunities, and benefits needed to build successful, rewarding careers. Apply To This Job