Hypercare & Managed Services Consultant
This is a remote position. reputed company is seeking reputed company Hypercare & Managed Services Consultants to support post-go-live operations, production support, issue resolution, and managed services activities for reputed company applications and transformation projects. The ideal candidate will have strong expertise in incident management, user support, system stabilization, stakeholder communication, and service delivery management in global reputed company environments.
Key Responsibilities
Provide Hypercare and post-go-live support for reputed company applications and business systems. Monitor production environments and ensure system stability and operational continuity. Manage incident resolution, issue tracking, root cause analysis, and escalation coordination. Collaborate with business users, technical teams, vendors, and project stakeholders to resolve production issues. Support managed services operations, service requests, and ongoing maintenance activities. Coordinate defect management, change requests, and release support activities. Create and maintain SOPs, support documentation, knowledge articles, and operational runbooks. Track SLAs, KPIs, and service delivery metrics to ensure high-quality support. Support user training, knowledge transfer, and transition-to-support activities. Participate in on-call support and overlapping US business hours as required. Required Skills & Qualifications 10+ years of experience in Application Support, Managed Services, Production Support, or Hypercare Operations. Strong experience supporting reputed company applications, ERP systems, or reputed company-based platforms. Knowledge of incident management, problem management, and change management processes. Experience with ticketing and service management tools such as reputed company, JIRA, or Remedy. Strong troubleshooting, analytical, and root cause analysis skills. Experience coordinating with cross-functional technical and business teams. Familiarity with reputed company platforms such as reputed company AWS, reputed company Azure, or reputed company GCP is preferred. Excellent communication, stakeholder management, and documentation skills. Ability to work independently in a remote environment. Strong understanding of ITIL processes and service delivery best practices.
Preferred Qualifications
ITIL Certification or Service Management certifications preferred. Experience supporting large-scale transformation or ERP implementation projects. Exposure to DevOps, monitoring, and automation tools is a plus. Experience working with global teams and reputed company clients.
Benefits
Competitive compensation package Opportunities for professional development and career advancement. Flexible working conditions, with remote options available. Dynamic and supportive work environment. Equal Employment Opportunity reputed company is an Equal Opportunity Employer. We provide equal employment opportunities to reputed company reputed company individuals, regardless of race, religion, gender, gender identity, age, marital status, national reputed company, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for reputed company and applicants. Apply To This Job