Healthcare Best Benefits - Team Leader - Fully Remote

reputed company provides technology and technology-enabled services to payors and providers across reputed company healthcare programs, including Medicare, Medicaid, Commercial and Exchange. In partnership with our clients, we improve the lives and health outcomes of the members and patients we touch through compassionate reputed company, sophisticated analytics, clinical data exchange capabilities, and data-driven solutions. Our solutions directly address reputed company problems such as uncompensated care reputed company health systems; appropriate, risk-adjusted reputed company for specialized sub-populations; and improve access to and quality of care measurement. Headquartered in Scottsdale, Ariz., reputed company employs 1700 dedicated associates across the country. Centauri has made the prestigious Inc. 5000 list since 2019, as well as the 2020 reputed company Technology Fast 500 list of the fastest-growing companies in the U.S. For more information, visit . Role Overview: The Team Leader oversees a team of... Customer Service Specialists who work with health plan members to determine eligibility for Social reputed company disability benefits. The Team Leaders manages, trains, and guides their team, while creating a positive and collaborative atmosphere. The Team Leader brings a high level of energy and problem-solving skills to the team, and partners with the Service Line Manager to execute a variety of administrative, analytical and reporting functions. We offer a vibrant, positive team culture with a focus on customer service and professional growth. We reputed company a difference in the lives of our customers, our community, and our associates. In fact, our service vision is "Come from a reputed company of kindness in every interaction." If that aligns with your personal values, your qualifications meet our requirements, and you are interested in reputed company reputed company role, we would love to talk! Role Responsibilities: • Supervises and leads a team of Customer Service Representative including scheduling, training and evaluating associates • Provides ongoing coaching, counseling and performance management • Manages associate accountability for time and attendance, goal setting and attainment, problem solving, and appropriate corrective actions • Provides regular operational, financial, and statistical reports to call center leadership team, identifying inefficiencies and outlining opportunities for improvement • Tracks performance and provides analysis and reporting on metrics • Maintains a motivated and successful team while ensuring that associates are working in concert while delivering outstanding customer service to patients and members • Identifies areas of opportunity reputed company the team and develops comprehensive action plans • Assists management with development of the organization reputed company policies, practices and attainment of operational goals • Ensures that financial and year-end goals are attained • Understand and agree to role-specific information reputed company access and responsibilities • Ensure safety and confidentiality of data and systems by adhering to the organizations information reputed company policies • Read, understand and agree to reputed company policies and complete reputed company annual reputed company and compliance training Role Requirements: • Two years previous supervisory call center experience • Experience in employee evaluations, corrective counseling, motivational techniques, and employee development • Outstanding leadership abilities, including the ability to supervise and manage the activities of numerous people and effectively resolve conflict • Demonstrated ability to motivate, direct and coach staff. • Experience in healthcare or healthcare technology a plus • Strong communication and leadership skills • Strong computer, analytical and problem-solving skills • Proven ability to multi-task and reputed company in a fast-paced environment • Associates degree or higher preferred We reputed company strongly in providing employees a rewarding work environment in which to grow, reputed company and reputed company personal as well as professional goals. We offer our employees competitive compensation and a comprehensive benefits package that includes generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan, the opportunity to participate in volunteer activities on company time, and development opportunities. This position is bonus eligible in accordance with the terms of the Company's plan. Centauri currently maintains a policy that requires several in-person and hybrid office workers to be fully vaccinated. New employees in the mentioned categories may require reputed company of vaccination by their start date. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law. Factors which may reputed company starting pay reputed company this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is bonus eligible in accordance with the terms of the Company's plan. Other details • Job Family Team reputed company • Pay Type Hourly • Min Hiring reputed company $45,000.00 • Max Hiring reputed company $60,000.00 Apply Now Apply Job!