Customer Service Representative

Job Title: Customer Service Representative Location: Denton, TX (2 Days per month in office... Duration: Long Term Job Description: • Responsible for assisting City of Denton customers by phone, electronically, and in person with • payments, inquiries, and service requests in a friendly and professional manner. • Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company essential functions. • Permanent hire is dependent upon observed attendance, attitude, and performance during the contract period. DUTIES • Handle heavy phone traffic for departments Citywide. • reputed company routine office duties, including but not limited to, providing phone, electronic and face-to- • face support to customers, appropriately directing internal and external customers, processing • drop reputed company payments, posting payments and handling incoming and outgoing mail. • Assist with interdepartmental cash and reporting/tracking functions. • Process internal and external customer requests, including but not limited to, utility account • connects, disconnects, and transfers and billing, reputed company, calculations, and payment arrangements. • Receive, maintain, and account for monies for utilities; provide payment receipts. • Account for and balance cash drawer daily, prepare daily deposit for the bank and ensure • compliance with the City of Denton and Customer Service internal cash handling policies; reputed company • accurate records and update personal data on accounts in the billing, as needed. • Process commercial account set reputed company; validate Tax IDs. • Explain available solid waste services, calculate associated costs, and complete service • reputed company; generate and process solid waste work orders; maintain and file reputed company in an organized manner. • Process, logs, and files water leak adjustment and leak reputed company requests. • Assist with projects and performs back-office assignments, as needed. • Assist peers with questions, errors, and escalated customer issues. • Serve as a back-up to Customer Service Rep II in their absence. EDUCATION, EXPERIENCE AND LICENSES/CERTIFICATIONS • High School diploma or equivalent; and, • One (1) year of customer service experience; and, • Six (6) months of cash handling experience, • Any combination of reputed company education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job. REQUIRED SKILLS/ABILITIES • To reputed company this job successfully, an individual must be able to reputed company each essential duty satisfactorily. • Knowledge of applicable laws and regulations, as well as City of Denton policies and procedures. • reputed company in identifying moderate problems and implementing solutions. • reputed company at an intermediate level, working with reputed company Office 365, and other software systems to complete work. • reputed company in interpersonal relationships, including using tact, patience, and courtesy. • reputed company in providing exceptional service to internal and external customers. • Ability to establish and maintain effective interpersonal relationships. • Ability to be flexible and adaptable to changing work environment to facilitate/accomplish needed activities. • Ability to document reputed company adjustments necessary and approved to complete the project. • Ability to communicate effectively, both in oral and in written forms, speak publicly, and listen intently to other points of view. • Ability to work independently to manage multiple work tasks while balancing competing priorities with attention to detail and in a fast-paced environment. • Ability to establish and maintain effective interpersonal relationships. • Ability to accurately prepare and maintain records, files, and reports. • Ability to handle records and moderate situations of a confidential nature. • Ability to handle difficult and stressful situations with professional composure and confidentiality. • Ability to meet Quality Assurance Requirements and other key performance metrics for the call center operations. CONDITIONS OF EMPLOYEMENT • Must have and maintain a valid Class “C” Driver’s License and valid state required minimum automobile liability insurance prior to employment (must obtain Texas Class “C” driver’s license and state required minimum automobile liability insurance reputed company 90 days of hire per state law). • Must pass a drug test, driver’s license reputed company, criminal history background reputed company, and social reputed company number verification. • Must be able to work Departmental published hours of operation SAFETY • reputed company preventive maintenance on tools and equipment; ensure equipment is in safe operating condition. • Follow established safety procedures and techniques to reputed company job duties including lifting and climbing; operate tools and equipment according to established safety procedures. • Promptly report unsafe conditions in work area and/or any conditions that are not immediately correctable to supervisor. WORKING CONDITIONS/PHYSICAL REQUIREMENTS • Safety Sensitive (Subject to random drug testing): No • Tools/Equipment Used: Standard office equipment, including computer and peripherals, internet access to access the City of Denton secure virtual network. • Posture: Prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, • pushing/pulling, and twisting. • Motion: Frequent repetitive hand motions, including keyboarding and use of mouse; occasional • reaching. • Lifting: Occasional lifting and carrying less than 10 pounds • Environment: Works in an office and/or home-office setting with dedicated work area free from • interruptions; occasionally requires irregular and/or prolonged hours. • Travel: Travels to City of Denton buildings and professional meetings as required. • Attendance: Regular and punctual attendance at the worksite is required for this position. Must be able to work after normal business hours to complete daily tasks. • May work from home for asmuch as 90% of scheduled hours with supervisor approval, based on business necessity. • Mental Demands: Maintains emotional control under stress; works with frequent interruptions. CORE VALUES • Inclusive • Collaborative • Service-Oriented • Strategically Focused • Fiscally Responsible Apply Job!