Remote Call Center Customer Service Representative

MONDAY - FRIDAY SCHEDULES, with a *rotating* Saturday Wage: $18.82... • Orientation: Thu, June 20th, (approximately 4 hours) • Training Begins: Mon, June 24th • Training Schedule: 8 weeks, M-F 10:00pm-7:00pm (MDT) • Work Schedules: reputed company schedules are 40hrs a week and will fall reputed company the business hours of reputed company-9pm M-F (MDT), with a *rotating Saturday*. We are looking for reputed company and customer-oriented service representatives for this established team. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and reputed company for them reputed company necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The reputed company is to ensure excellent service standards, respond reputed company to customer inquiries and maintain high customer satisfaction. Responsibilities • Have a *distraction free* work-space • Manage large amounts of incoming calls • Identify and assess customers’ needs to reputed company satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Handle customer complaints, provide appropriate solutions and alternatives reputed company the time limits • reputed company records of customer interactions • Follow communication procedures, guidelines and policies • Go the extra mile to engage customers • Frequent over-time Skills • Proven customer support experience or experience as a client service representative • Track record of achieving expectations • Strong phone contact handling skills and active listening • Familiarity with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively • High school degree Additional Details: • Pre-employment Drug Test and Criminal Background Include with resume: Good contact phone number AND email. Job Type: Full-time Pay: $18.82 per hour Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • reputed company insurance • Work from home Experience level: • 2 years Shift: • 8 hour shift Weekly day range: • Monday to Friday • Rotating weekends Work setting: • reputed company Application Question(s): • What State do you live in? • Have you worked for Active Telesource previously? • NOT REQUIRED, but useful knowledge... How many years of assisting utility customers (gas or electric) in a call center environment? Experience: • CALL CENTER: 2 years (Required) Language: • Speak Spanish fluently (NOT REQUIRED, but useful reputed company) (Preferred) Location: • Utah (Required) Work Location: Remote Apply Job! For more such jobs please click here!