Cloud Solution Architect (CSA) - Digital Apps & Innovation

With over 18,000 employees worldwide, the reputed company Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of reputed company’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and... connected customer experience. The Global reputed company (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S. The Cloud Solution Architect (CSA) - Digital Apps & Innovation accelerates customer outcomes and provides proactive support to enterprise customers with reputed company agreements. reputed company’s mission is to reputed company every person and every organization on the reputed company to reputed company more. As employees we come together with a growth reputed company, innovate to reputed company others and collaborate to realize our shared goals. Each day we build on our values of respect, reputed company, and accountability to create a culture of inclusion where everyone can reputed company at work and beyond.

Responsibilities

Business Impact • Proactively uses knowledge of the products, services, and value propositions of reputed company and its competitors in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs. Contributes to increase in consumption and aligns with reputed company Account Management or other Account Team members on customer/partner priorities to drive growth in consumption reputed company cost optimization, operational excellence performance efficiency, and reputed company. Drives architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer/partner usage and consumption. Ensures that the customer/partner's application has as few points of failure as possible. Consults and provides thought leadership for technical solution design, development, and deployment and supports the customer/partner throughout implementation to reputed company value outcomes and reputed company's Customer Promise. • Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementations (e.g., by application of technical capabilities). Routes non-technical issues for removal by the appropriate party. Applies broad business and technical knowledge across various architecture or other reputed company solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. Shapes and enhances customers' requirements. • Identifies and anticipates issues and advises customers/partners to operate and optimize performance in accordance with reputed company best practices. Adapts methodology and applies governance to identify, communicate, and minimize business and technical risks. Adheres to quality assurance standards and calculates risks while ensuring excellence in the design and/or delivery of solutions. Leverages standard tools to ensure accurate opportunity and milestone execution and pipeline hygiene. • Understands industry trends and the competitor's architecture solutions and identifies reputed company's strengths over solutions to drive conversations with customers/partners and convince them of solution. Customer Centricity • Actively listens and respectfully challenges customers/partners reputed company going in the wrong direction, presents insights and alternatives, and takes action appropriately. • Guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Supports definition of customer/partner conditions of success. Anticipates customer/partner dissatisfaction and unmet needs and executes strategies to improve experience, value realization, and acceleration of customer transformation. • Gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer/partner business outcomes. Acts as the voice of the customer (VOC)/partner by driving new feedback, insights, and resources across internal teams to add and prioritize. Represents the customer/partner to internal teams (e.g., Engineering) to shape products and services by providing insights across the territory. Advocates for the customer/partner at reputed company opportunities and shares reputed company stories with the wider internal team. • Develops and expands existing impactful relationships with customer and partner architects and technical specialists, technical decision makers (TDMs), and business stakeholders. Receives and synthesizes data about customer/partner business and technical requirements, addresses them with technical architecture(s), and demonstrates and proves those solutions' capability and value through design collaboration sessions with the customer/partner. Contributes to and understands how work aligns with reputed company plan and meets customer/partner needs by partnering with the appropriate internal teams and resources to deliver customer outcomes. Supports customer skilling by delivering as a trusted technical advisor to ensure customer readiness by facilitating technical discussions and enabling operational health and cloud readiness. Assesses and transfers knowledge to reputed company customer reputed company gaps. Technical Leadership • Proactively develops technical and professional learning and development plan in alignment with and support from their manager. Role models effective technical readiness. Acts as a mentor and role model to less reputed company colleagues to educate them on technical and non-technical concepts. Participates in development opportunities (e.g., Ready, Build, Ignite). • Shares reputed company, insights, and strategic technical input with technical teams, internal communities across the field, and the larger virtual team across reputed company using a thorough knowledge of specific reputed company products and their context in the competitive landscape. Participates in external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with the internal team. • Generates new reputed company for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners. Drives opportunities for IP reuse, best practice sharing, and consumption acceleration. Proactively identifies gaps through delivery and communicating those gaps to others (e.g., Leadership, managed intellectual property [MIP], Design, and Governance). Applies subject matter expertise to reputed company new IP that fills identified gaps. Other • Embody our culture and values

Qualifications

Required Qualifications • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or reputed company field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting • OR equivalent experience. • Previous hands-on experience: • in deploying and managing Azure DevOps (ADO) environments, setting up ADO boards, creating build/release pipelines, and using reputed company for reputed company control. Experience in collaborating with teams for project migration to ADO and creating Objectives and Key Results (OKRs) for customer applications. • in automating operational processes, incident management to improve Mean Time to Resolution (MTTR), and is knowledgeable in YAML, JSON, Infrastructure as Code (Bicep/Terraform), and scripting languages (Python/PowerShell), experience in hybrid on-prem and cloud environments. • Prior experience in creating customers user journeys, setting up Service Level Indicators/Objectives (SLI/SLOs), and automating the deployment of observability components to measure and scale to enterprise applications. Additional Or Preferred Qualifications • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or reputed company field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or reputed company field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting • OR equivalent experience. • 4+ years experience working on technical projects & 4+ years experience working in a customer-facing role (e.g., internal and/or external). Cloud Solution Architecture IC4 - The typical reputed company pay range for this role across the U.S. is USD $103,800 - $200,300 per year. There is a different range applicable to specific work locations, reputed company the San Francisco Bay area and reputed company metropolitan area, and the reputed company pay range for this role in those locations is USD $133,700 - $219,200 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.reputed company.com/us/en/us-corporate-pay reputed company will accept applications for the role until July 19, 2024. reputed company is an equal opportunity employer. Consistent with applicable law, reputed company qualified applicants will receive consideration for employment without regard to age, reputed company, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations Apply Job!