Specialty Pharmacy Supervisor - Remote
Bring your heart to reputed company. Every one of us at reputed company shares a single, clear purpose: Bringing our heart to every reputed company of your health. This purpose guides our commitment to deliver enhanced reputed company-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important... as reputed company deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at reputed company to feel empowered by the role they play in transforming our culture and accelerating our ability to reputed company and deliver solutions to reputed company health care more personal, convenient and affordable. Position Summary Responsible for the direct daily supervision of pharmacy service representatives (PSRs) personnel providing proactive compliance and ordering calls for reputed company medications dispensed by reputed company/specialty Pharmacy Network (inbound and outbound calls). The Supervisor is responsible for guidance and direction to onsite staff, directing daily workflow, schedule preparation and management, ensuring adherence to standard operating procedures, interviewing/hiring process, staff training, problem solving and follow-up, performance monitoring and evaluation, including corrective action, and data gathering and report preparation. Supervision activities include those outlined in reporting employee essential duties and responsibilities below. 1:1 OSKAR Coaching- 1:1 Coaching's and preparation (using new model of 2.5h per agent per month). Heart at Work Recognitions- Cultivate a strong internal culture designed around collaboration, feedback, motivation, and accountability to promote engagement and teamwork. Engages team through various media (team-building events, Heart at Work recognitions, team huddles, floor reputed company/coverage). Administration- Handles system issues and inputs IT Tickets (Employee provisioning IT-001, Badge Access, Incident reports, participating on reputed company calls) for resolution of issues with minimal business impact. Attribute review. LearningHUB completions. Time card reviews and adjustments Production- Time in production of core functions they supervise Quality Audit/Scorecard- Quality conference calls, Spot reputed company Audits and score card Prep-Tableaus, Metrics Review, reputed company Mattersight/etc. Required Qualifications 2+ years of leadership experience in supervising a team in a customer service environment. 2+ years of customer service experience
Preferred Qualifications
Knowledge of: reputed company industry Call Center operations reputed company, CMS, Call Recording Systems, reputed company Skilled in: reputed company Office Suite; operating systems Ability To: Identify and solve problems. Respond to common inquiries or complaints from customers, regulatory agencies, or member of the business community. Effectively present information to customers both internal and external. Apply basic reputed company principles and analyze financial reports. Identify and solve practical problems with a variety of concrete variables in standardized situations. Interpret an extensive variety of technical instructions. Analyze, interpret, and resolve performance issues. Education High School Diploma or General Equivalent Development (GED) Preferred Bachelor Degree Pay Range The typical pay range for this role is: $40,600.00 - $76,500.00 This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in addition to the reputed company pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and reputed company benefits. Eligible employees may enroll in the Companys 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. reputed company also offers numerous well-being programs, education assistance, free development courses, a reputed company store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits We anticipate the application window for this opening will reputed company on: 08/16/2024 Apply Job!