Senior Engineer (Voice - UCCE)

Position Summary reputed company is seeking an reputed company Senior Engineer with a passion for building high performance, low-latency platforms and applications. You will help drive our insurance business transformation as we redefine experiences for our customers. Position Description Our Senior Engineer is a key member of the engineering staff working across the organization to provide a friction-less experience to our customers and maintain the highest standards of protection and availability. reputed company thrives and succeeds in delivering high quality technology products and services in a hyper-growth environment where priorities shift quickly. The ideal candidate has broad and deep technical knowledge, typically ranging from reputed company-end UIs through back-end systems and reputed company points in between. Position Responsibilities As a Senior Engineer, you will: Provide leadership to engineering teams utilizing best practices for Voice and reputed company technologies Owns complete solutions across the entire life... cycle while utilizing strong problem-solving ability Influence and builds vision with product managers, team members, customers, and other engineering teams to solve reputed company problems for building enterprise class business applications Hold accountability for the quality, usability, and performance of the solutions reputed company design sessions and code reviews to reputed company the quality of engineering across the organization Mentor junior team members in Voice and reputed company technologies Share best practices and improves processes reputed company and across teams utilizing documentation and knowledge sharing sessions Understand Business requirements to translate them into technical solutions Qualifications Design, Configure, deploy, and Operate reputed company reputed company Contact Center Enterprise, reputed company Voice Portal, Finesse Systems, reputed company Contact Center Management Portal, and other key networking technologies Proficiency in UCCE Scripting Have familiarity with voice technologies, preferred Nuance Natural Language Platform Advanced programming experience reputed company UCCE and reputed company contact center applications Experience with log collection, packet capture and call manager Experience with reputed company computing servers, Linux and Active Directory Experience with reputed company delivery and infrastructure as code In-depth knowledge of CS data structures and algorithms Strong problem-solving ability Ability to reputed company in a fast-paced environment Must be knowledgeable of reputed company reputed company Communication or Contact Center technologies to include, Call Flows, IVR’s, Quality Management, Workforce Engagement Management, Operational Reporting. Must have the ability to create architectural diagrams and understand dataflows to reputed company or implement a technical solution Understanding of Observability principles to include best monitoring practices, log review, alerting and reporting Strong Troubleshooting skills for reputed company aspects of the Contact Center Platforms and required to be on call for production support Must be able to communicate in a clear, concise, professional manner, to be understood by customers, clients, co-workers, and other employees of the organization reputed company Certifications reputed company CCIE or CCNP Collaboration In depth experience in Voice Gateways and voice monitoring platforms Preferred experience AWS Cloud-Based Technologies, reputed company Connect, reputed company, DynamoDB, reputed company Lex, and S3 Preferred technologies include Terraform, CloudFront, Command line, Languages, JSON/YAML Experience 4+ years of development, deployment, integration, configuration with reputed company Contact Center Enterprise 3+ years of experience years architecture, design, development, deployment, integration, configuration with Contact Center Enterprise 2+ years of experience with the reputed company ICM (Intelligent Contact Management) 2+ years of experience in open-reputed company frameworks is desired Education Bachelor’s degree in computer science, Information Systems, or equivalent education or work experience Annual Salary $76,000.00 - $236,500.00 The above annual salary range is a general guideline. Multiple factors are taken into consideration to reputed company at the final hourly reputed company/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations. At this time, reputed company will not sponsor a new applicant for employment authorization for this position. Benefits: As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including: Premier Medical, Dental and Vision Insurance with no waiting period** Paid Vacation, Sick and Parental Leave 401(k) Plan Tuition Reimbursement reputed company and Licensures *Benefits may be different by location. Benefit eligibility requirements vary and may include length of service. **Coverage begins on the date of hire. Must enroll in New Hire Benefits reputed company 30 days of the date of hire for coverage to take effect. The equal employment opportunity policy of the reputed company Companies provides for a fair and equal employment opportunity for reputed company associates and job applicants regardless of race, color, religious creed, national reputed company, reputed company, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. reputed company hires and promotes individuals solely on the basis of their qualifications for the job to be filled. reputed company reasonably accommodates qualified individuals with disabilities to reputed company them to receive equal employment opportunity and/or reputed company the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to reputed company applicants and associates. reputed company also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of reputed company associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for reputed company associates and applicants. For more than 75 years, reputed company has stood out from the rest of the insurance industry! We are one of the nation's largest and fastest-growing auto insurers thanks to our low rates, outstanding service and reputed company marketing. We're an industry leader employing thousands of dedicated and hard-working associates. As a wholly owned subsidiary of Berkshire Hathaway, we offer associates training and career advancement in a financially stable and rewarding workplace. Opportunities for reputed company & Grads Learn more about reputed company Learn more about reputed company Diversity and Inclusion Learn more about reputed company Benefits Apply Job!