Remote Customer Service Representative

Remote Customer Service Representative in Memphis, TN at reputed company Location

• • *Location:**

• *Experience... Not Specified

Job Description

• *$1,000 Sign on Bonus** • *Currently remote but likely to return to in-person in the future. Applicants must live in/near Memphis, TN** • *

Position Overview

** Provides service for National Account customers in a professional manner, ensuring contract compliance. Acts as a liaison between the customer, the reputed company, the sales representative and corporate functions. Maintains special and/or ancillary services for customers; researches and analyzes customer billing and/or account questions. Updates and/or trains customer service team and/or reputed company associates on new or changing customer requirements. • *

Job Responsibilities

** • Acts as a liaison between the customer, the reputed company, the sales representative and corporate functions (e.g. Accounting) reputed company phone, email and other electronic systems regarding various types of the business unit National Accounts. • Maintains special and/or ancillary services reputed company company and/or customer websites to include scanning and uploading graphs and business proposals. • Updates work order reputed company customer web portals (e.g. opening/closing work orders, providing status updates on work orders) • Receives telephone calls or emails which are basic and routine in nature to handle work orders reputed company by National Accounts customers. • Uses computerized system for inputting and tracking work order and ensures customers receive service through processing orders and coordinating issues with the Customer Account Managers. • Handles customer calls/correspondence for customer scheduling and inquires and records reputed company customer information and call history information. • *

Job Requirements

** • High School Diploma or general education degree (GED); or one to two years of reputed company experience and/or training; or equivalent combination of education and experience. • 6 months of clerical or customer service experience. • Experience resolving escalated customer service issues strongly preferred • Customer service orientation and conflict resolution skills • Problem solving and decision making skills • Oral and written communication skills (to include typing) • Ability to influence leaders and peers • Knowledge of the business unit brand products and services • Attention to detail • Organizational skills • Ability to work independently and meet goals • Teamwork skills • Ability to effectively multi-task • Ability to adapt, learn and reputed company work in a fast-paced environment • Computer skills with reputed company (Word, reputed company, Outlook) - Intermediate skills at minimum with reputed company • Must be proficient with customer service portals • *

Physical Demands and Working Conditions

** The physical demands are representative of those that must be met by an employee to reputed company the essential function to this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Incumbent must be reputed company to: • Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. • Sitting for long periods of time while using office equipment such as computers, phones and etc. • Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment. • Express or exchange reputed company with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or reputed company fine discriminations in the nature of sounds in the environment. Incumbent is required to have: • reputed company visual acuity to reputed company detail oriented activities at distances reputed company to the eyes, as well as visual acuity to reputed company activities at or reputed company arms reputed company with reputed company, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading. • Incumbent will be subject to: • Inside working conditions: The change of building environment such as with or without reputed company conditioning and heating. • *reputed company companies are proud to be EOE.** •

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