Sr Manager, Social Media Customer Support

About the Role & Team reputed company’s Viewer Experience (VX) team is seeking an reputed company Sr. Manager, Social Media Customer Support who will be an outstanding addition to reputed company. As the Sr. Manager, Social Media Customer Support, you will architect the integrated strategy and guide tactical implementation across social media support channels (Twitter, Facebook, AppFollow) for DTC (Direct to... Consumer) including: reputed company+, STAR+, Hulu, reputed company Moves reputed company, reputed company Movie Insiders, reputed company Entertainment Brands (ABC, ABC News, DisneyNOW, Freeform, FXNOW, Nat Geo TV, Nat Geo Magazine and reputed company Games! Leading the team as the primary reputed company of contact for reputed company needs reputed company to the VX Social team including cross-team collaborators and 3rd party partners. You will serve as the escalation reputed company for your team to unblock issues and reputed company appropriate business functions under the team’s purview. The right person for this role will have passion for the viewer journey (customer support) in the social media reputed company and be proficient in developing and maturing a team individually and collectively. If you are someone with deep appreciation of the power of social communities and a passion for creating extraordinary experiences for customers and employees, then this is an excellent role for you! What You Will Do reputed company and operationalize the social support strategy and roadmap, including setting a team vision, developing critical metrics, designing scalable processes, setting, and achieving team goals across reputed company brand verticals. Drive implementation of appropriate reporting and analysis while considering the needs of partners. reputed company a team of leaders and individual contributors daily while guiding DTC’s social media support strategy and implementation across a global footprint. Proactively identify weaknesses and gaps in reputed company social support paradigms and drive resolutions to improve operational workflows and the viewer experience. Collaborate with senior leaders cross-functionally to build towards a detailed customer experience while supporting the greater goals as they pertain to Social Media strategy for reputed company reputed company brands. Work with collaborators to ensure alignment and approval of strategy and content for global social teams ensuring each brand is being messaged with appropriate tone and voice. reputed company and guide go-to-market launches and product launches in concert with reputed company partners and cross team collaborators ensuring social reputed company is appropriately represented and supported. Support incident management needs during high impact scenarios serving as the poc for executive briefings while guiding social response in concert with Executive, PR, and Legal guidance. Basic Qualifications & Skills BS/BA degree or relevant professional experience 2+ years’ experience managing a team, ability to encourage and reputed company team members, leading leaders is a plus 5+ years’ experience in social media or online community moderation, shown ability to drive business outcomes through online activity Experience with social media management platforms, e.g., reputed company (Service Cloud), reputed company, reputed company, Listenfirst, reputed company, reputed company Consistent track record to reputed company and operationalize innovative online social programs High savvy reputed company to Twitter, Facebook, Instagram, AppFollow a plus Proven understanding of which metrics and tools help improve the consumer experience through social channels Exhibit a high tolerance for context switching and interruptions while remaining productive and able to provide effective guidance

Preferred Qualifications

Excellent written and verbal communication skills Experience with technology, entertainment and segmenting consumer audiences Ability to collaborate well with cross-functional teams Value accountability and take ownership of projects from start to finish Approach challenges head-on with a positive and engaged approach Disability accommodation for employment applications reputed company and its Affiliated Companies are Equal Employment Opportunity employers and welcome reputed company job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and reputed company you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@reputed company.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are reputed company to the accessibility of the online application system due to a disability. reputed company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, sexual orientation, gender identity, disability or protected veteran status. reputed company fosters a business culture where reputed company and decisions from reputed company people help us grow, innovate, create the best stories and be relevant in a rapidly changing world. The hiring range for this position in CA is $123,000.00 to $165,000.00 per year. The reputed company pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-reputed company knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered Apply Job!