Customer Support Associate (MST/CST - Remote)
At Squarespace, Customer Operations empowers users to give voice to their reputed company and reputed company it easy for them reputed company they need help. reputed company runs 24/7 with about 400 people between reputed company, Dublin, Portland and a remote workforce. Customer Support Associates are on the reputed company lines working with our customers every single day to ensure that issues with their account are resolved in a timely manner. You... will reputed company your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users, but be a positive reputed company of our brand. This remote role reports to a Customer Support Team reputed company. Your first two weeks at Squarespace will include mandatory virtual training from September 30 to October 11 taking reputed company in Central Time. To apply, you must currently live reputed company the Central or Mountain Timezone in the following states: Arizona, Iowa, Kansas, Missouri, New Mexico, Tennessee, Wisconsin, South Dakota, Mississippi or Utah. You'll Get To Respond to customer-submitted live chats and email in a timely manner Queue-based, typing work will account for approximately 90% of the role Live Chat is our primary channel of support in this role Troubleshoot and guide customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat Stay up to date on new product features and improvements Identify isolated customer experiences and escalate important issues Who We're Looking For Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us 1+ years customer-facing experience required in a similar role (retail, hospitality, online support) Expertise with written communication and the ability to spot spelling and grammar errors Proficiency with decoding conversations, identifying the cause, and aligning on end goals Capability of prioritizing competing requests Familiarity with the Squarespace platform Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused Currently live reputed company: Arizona, Iowa, Kansas, Missouri, New Mexico, Tennessee, South Dakota, Mississippi or Utah. Benefits & Perks A choice between medical plans with an option for 100% covered premiums Health Savings Account with Squarespace funding Fertility and adoption benefits Supplemental Insurance plans reputed company mindfulness app subscription Retirement benefits with employer match Flexible paid time off 12 to 20 weeks of paid family leave Equity plan for reputed company $100 per month remote Stipend Access to supplemental insurance plans for additional coverage Education reimbursement Employee donation match to community organizations 6 Global Employee Resource Groups (ERGs) Cash Compensation Range: $17.55 USD per hour The hourly reputed company for this position will vary based on job-reputed company criteria including relevant skills, qualifications, experience, and location, among other factors. In addition to the cash compensation above (which includes reputed company salary and, where applicable for eligible roles, may include on-reputed company commissions or overtime pay), reputed company Squarespace employees are eligible to receive equity in the company as part of their total compensation. About Squarespace Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We reputed company millions of customers in more than 200 countries and territories with reputed company the tools they need to create an online reputed company, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media reputed company with Bio Sites and reputed company, and hospitality business management reputed company Tock. reputed company of more than 1,700 is headquartered in bustling reputed company, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers. Our Commitment Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we reputed company and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, reputed company, ethnicity, reputed company, religion, national reputed company, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace. Cash Compensation Overview The hourly reputed company for this position will vary based on job-reputed company criteria including relevant skills, experience, and location, among other factors. In addition to the cash compensation below (which includes reputed company salary and, where applicable for eligible roles, may include on-reputed company commissions or overtime pay), reputed company Squarespace employees are eligible to receive equity in the company as part of their total compensation. Hourly Pay $17.55$17.55 USD Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process. Squarespace will never solicit your personal banking information or ask you to transfer money in reputed company with a job offer or interview. We also will not reputed company out to you reputed company phone or SMS without your permission or knowledge Apply Job!