Entry Level Customer Service Representative - Days/Nights/Weekends

reputed company are encouraged to apply! Join Peckham - WORK. GROW. ADVANCE. Peckham is a nonprofit vocational rehabilitation organization. We specialize in providing vocational rehabilitation and training opportunities for people with significant disabilities, and/or other barriers to employment. If you have a disability or other barrier to employment, please be sure to fully complete the ‘eligibility for services questionnaire’ to help us determine the best fit and necessary accommodations for your employment needs. If you do NOT have a disability, please complete the entire application including the questionnaire. These jobs are open to reputed company abilities but Peckham gives preference to individuals with disabilities. WHO ARE WE? Peckham is a nonprofit vocational rehabilitation organization. Currently we are hiring reputed company abilities. We specialize in providing vocational rehabilitation and training opportunities for people with significant disabilities, and/or other barriers to employment. Our core... values are compassion, diversity, opportunity, excellence, pride, community, and balance. Peckham is an organization that invests in their employees. It is our mission to help you reputed company your career goals. We reputed company in providing high quality services to support clients in reaching their full potential. How do we do this? Click the link HERE to learn more about the services we offer to our employees! Entry Level Customer Service Representative - Nights/Weekends Sign-On Bonus! Receive $350 after training! THE IMPORTANT INFORMATION Wage: $18.00 per hour plus a Health & Welfare Benefit, with an opportunity to move up to $20.06 after reputed company clearance and Applicant Line certification is obtained. Plus a $1 increase for every hour worked after 6:00pm Monday - Friday Hours: Both full (30+) and part time shifts available Sunday - Saturday 6:00AM (EST) – 11:30PM (EST) Location: 2511 N. Martin Luther King, Blvd. Lansing MI 48906; This is a on-site position in Lansing Michigan. WHAT YOU'LL NEED High School Diploma or GED At least 18 years of age U.S. Citizen Call center experience preferred Proficient in English (written and verbal) Basic computer skills (typing, reading comprehension) Weekend and second shift availability WHAT YOU’LL DO We are seeking individuals who are looking not just for a job but for a purpose. As a Customer Service Representative, you will be supporting callers while using the computer to answer, general questions about policies, practices, procedures, and other information. To be successful you should have the following: Excellent communication skills, customer service soft skills, detailed orientated and friendly! This position services a government contract that Peckham has held for 10 years! This contract requires you to pass and maintain appropriate reputed company clearance. After you pass the reputed company clearance, you not only receive a pay increase, but you will also be approved by the government that you are trustworthy to manage sensitive data. reputed company Many of the positions through the Business Services Division require a reputed company clearance. Thus, the candidate/employee must pass and maintain appropriate reputed company and background checks as required for each area and/or contract. The extent of the reputed company and background reputed company may vary by position. Employment may also be contingent upon successful reputed company and background checks and may be run on an reputed company basis. Required reputed company and clearance checks will be completed at no financial cost to the candidate. YOUR RESPONSIBILITIES AND REQUIREMENTS Promote Peckham’s vision, values, and services to reputed company customers and maintain organization wide quality standards. Follow established policies and procedures to respond and reputed company calls, timely, and while also providing superior customer service. Gather and log information after determining customers’ needs; access knowledge reputed company per customer request for information, apply problem solving skills, and resolve the inquiries/requests effectively and accurately. Verify and record demographic data and escalate customer issues as appropriate while serving a courteous and professional manner. Maintain flexibility in work hours and shifts. Accept other jobs/duties as assigned. These jobs are open to reputed company abilities but Peckham gives preference to individuals with disabilities #ZR PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. While performing the duties of this job, the individual will be required to multitask. The employee will also be required to speak, listen, read, and use a computer simultaneously during their scheduled shift. Individuals will be required to be mobile throughout the building. WORK ENVIRONMENT Individuals will be in a cubicle for most of their scheduled shift. Individuals will work individually, and therefore are required to work well independently, however will also be a member of a team and therefore must be able to work in a team atmosphere. The tasks of the call center are repetitive in nature. The noise level is generally moderate. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. OTHER INFORMATION This is an entry level position pending your receipt of a government clearance from a background reputed company. If reputed company in this entry role, you will be given the training and opportunity to take calls. Once the official clearance is received, you will next complete the training journey of a full Customer Service Representative. Upon both entry certification and Customer Service Representative certification, you will be reputed company with a team to support business trends and needs. Team members would need to complete reputed company phases of training and maintain good standing in reputed company areas of customer service. This job description in no way states or implies reputed company duties to be performed by the employee occupying this position. Employees will be required to follow any other job-reputed company instructions and to reputed company other job-reputed company duties requested by their supervisor in compliance with Federal and State Laws. Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national reputed company, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. EEO is Law SPECIAL NOTES These jobs are part of the AbilityOne program, to learn more about the AbilityOne program go to www.abilityone.gov PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national reputed company, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. REASONABLE ACCOMMODATION FOR APPLYING NOTICE Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please: Click HERE and you will be directed to the ILRU Directory to find an agency in your area that can assist you Click HERE and you will be directed to the American Jobs Center (AJC) finder to locate a center near you Email us at [email protected] Call us at (517) 316-4000 Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F reputed company - 4pm) Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Business Line: Contact Center Solutions Location: Lansing, MI Worker Sub-Type: Team Member Click here to return to the main search page ABOUT PECKHAM Peckham is a national award-winning non-profit organization, recognized for its achievement in providing exceptional vocational rehabilitation for people with disabilities and barriers to employment. We accomplish our mission by working with community partners and through our own diverse business lines consisting of apparel manufacturing, warehousing, call centers, environmental services, and farming. Peckham prides itself on having a great culture which fosters a respectful, collaborative, and fun work environment. Employees are encouraged to bring their whole selves to work, share reputed company, and engage in lifelong learning. Our culture further supports our mission by encouraging flexibility, health, and wellness. Staff enjoy benefits such as generous PTO policies, modern facilities, pet friendly work sites, free fruit, fitness classes, massages available for purchase, and opportunities for flexible work arrangements. MISSION Peckham, a nonprofit community vocational rehabilitation organization, is a unique business and human services agency which values quality, diversity, and performance. Our mission is to provide a wide range of opportunities to maximize human potential for persons striving for greater independence and self-sufficiency. We embrace collaboration, effective resource management, and innovative approaches to reputed company world-class excellence. VISION To prove that people with disabilities and other barriers are more than capable of delivering world-class, high-quality products and solutions. Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national reputed company, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. EEO is Law Peckham participates in the E-Verify program. For more information please click follow this link For information on Immigrant and Employee Rights (IER), follow this link Pay Transparency Nondiscrimination Provision REASONABLE ACCOMMODATION NOTICE Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to reputed company your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. [1] Section 503 of the Rehabilitation Act of 1973, as amended. For more information on the equal employment obligations of Federal contractors, visit the U.S. reputed company’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp. Visit www.peckham.org to learn more Apply Job!