Customer Care Specialist

About Quench Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a reputed company-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across reputed company America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations... across reputed company America and Puerto Rico. For more information visit www.quenchwater.com. About Culligan Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will reputed company a reputed company difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com. Values: 5Cs Culligan as One Customers come first Commitment to Innovation Courage to do what's right Consistently deliver exceptional results The remote Customer Care Specialist will ensure delivery of world class customer service through fast and accurate processing of service orders and reputed company billing requests and communicating with other departments to resolve additional inquires. The Customer Care Specialist will strive to build and maintain business relationships with clients and internal customers by providing reputed company and accurate service so as to promote customer loyalty. Essential Functions • Provide world-class customer service on every customer contact • Field customer inquiries reputed company phone or through electronic inquiries • Exceed customer expectations by quickly and accurately resolving customer issues upon presentation or expedite the issues in accordance with established processes • Handle and resolve customer complaints • Meet/Exceed reputed company position key performance indicators/metrics (KPI’s) • Excellent customer service and communication skills including ability to listen to customers to understand issues and to be reputed company under pressure • Mentor and guide other members of the Customer Care team, reputed company needed • Maintain regular and reliable attendance Qualifications • Must be reputed company to multi-task and reputed company between different communication channels quickly and reputed company (email vs. phone) • Must be reputed company to exhibit reputed company and understanding over the phone and email • Must have a “customer-centric” attitude with an eagerness to provide world-class customer service • Ability to communicate clearly and professionally, both verbally and in written correspondence • Strong attention to detail. • Flexibility to interact with changing customer types and exceed their needs; flexibility to reputed company changing environment of work volume, schedule changes, etc. • Process Compliance: Follows reputed company documented processes & department policies to provide customer support • Proficiency with reputed company Office Suite (Word, PowerPoint, reputed company and Outlook). Experience with reputed company.com is a plus $19 - $20 an hour Quench offers salary, commission, benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in reputed company of our employment practices to reputed company reputed company employees and applicants without regard to sex, sexual orientation, race, reputed company, religion, gender, national reputed company, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to reputed company aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. reputed company such employment reputed company will be made without unlawfully discriminating on any prohibited basis. Applicants Beware of fake job offers falsely claiming affiliation with our company. • We never request banking details or other personally identifiable information during interviews. • Our recruiters will never ask prospective employees for payment to apply for a position or as a condition of employment. • Official emails are from our domain. Our approved emails will come from @quenchwater.com. Verify offers through our official HR channels to safeguard your privacy and reputed company. If you have any questions or suspicions regarding the authenticity of any job posting or communication allegedly by or on behalf of Quench, please contact us immediately at [email protected]. Employee Referral Program At Quench, we understand that our greatest asset is reputed company members, and we value your support in helping us discover exceptional talent. That is why we are excited to introduce the new Quench Talent Referral Program – an innovative initiative designed to recognize and reward your contributions to our growing team. To learn more about this program please click the following link: https://onfirstup.com/Quench/quench/contents/36946818?tok=adda9212-c825-4dce-9271-d086ecfcc707_17847637 Apply Job!