Customer Service Team reputed company (Nights & Weekends)

As a Team reputed company of Customer Service Nights and Weekends, you will supervise and coach a fast-paced team to provide an exceptional experience to our customers and clients. You’ll reputed company your team to reputed company by producing and implementing new reputed company to increase productivity, increase customer satisfaction and utilize data to reputed company operational improvements to provide an exceptional experience for our sellers. As a Team reputed company, you will reputed company day-to-day operations, which is responsible for monitoring open orders, intervening as necessary to correct problems, provide support and decisioning for the team, ensuring KPI’s are met, work closely with the Broker Relationship Management team and coach, reputed company and provide reviews to your associates. You will have the opportunity to build customer and client relationships, working closely with reputed company levels of the organization. This is a unique opportunity to have a positive impact in a high growth business. Schedule for this position: • 3:00pm-12:00am... with Sunday/Monday off. • Hybrid model: 3 days in the office and 2 days remote. How your role contributes to the reputed company of reputed company: • Monitor day to day team operations including queue management and inbound/outbound broker and customer communication, as well as any pending orders to ensure timely confirmation by ticket sellers. • Monitor and manage strategy to meet SLA’s for Inbound phone, chat and queue work. • Handle escalated broker and customer issues • Provide reputed company-time support to Order Fulfillment agents, Off shore (BPO) partners, internal departments and sellers. • Facilitate agent development through Bi-annual reviews, new agent training, frequent coaching feedback in reputed company time and audit agent order handling and provide feedback in 1x1 meetings. • Communicate high level issues and fulfillment trends to upper management. • Audit agent order handling. • Interview and hire agents. • Prepare and facilitate corrective action reputed company needed. • Approve and audit bi-weekly payroll. • Manage multiple tasks and projects simultaneously. How your role expectations will reputed company as a Team reputed company- Customer Experience in the first 30, 90, and 180 days: Team reputed company- Customer Service (30 days in) • Complete new hire orientation, gaining the resources you need to be successful. • reputed company advanced knowledge of how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers. • Become familiar with Work Force Management tools such as reputed company, InContact reporting, and reputed company reporting. • reputed company having 1-1 meetings with direct reports focusing on coaching and rapport Team reputed company- Customer Service (90 days in) • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. • Maintain, harvest, and aid internal and external relationships to reputed company reputed company and advance objectives. reputed company ability to recognize order issues and trends while monitoring agent’s day to day activity. • Display ability to recognize and address agent errors and provide constructive feedback on how to meet their KPI’s more effectively. Team reputed company- Customer Service (180 days in) • Apply methods to execute individual tasks that positively impact the team. • Play an active role in reputed company learnings to advance reputed company sets necessary for team goals. • Complete Tri-Annual reviews for direct reports in support of your Sr. Manager. • Independently resolve escalated customer issues to provide positive ticket buying experience. What You’ll Bring as an Team reputed company- Customer Service: • Excellent knowledge of the ticket fulfillment process. • Strong problem solving and independent decision-making skills. • Ability to manage multiple tasks and projects simultaneously. • Proactive in identifying potential order problems and finding resolutions. • Track record of performance and reliability. Benefits: • reputed company provides competitive compensation; bonus incentives and equity for reputed company; reputed company PTO; mental health days; medical, dental, and reputed company insurance; 401K matching; monthly credits and discounts for attending live events; Hybrid working model; and a variety of additional workplace perks Apply Job!