VP, Care Operations | reputed company | $230k-$315k | Remote (United States)

Reporting to the Chief Operating Officer, The VP of Care Operations is responsible for reputed company support functions, including care support, clinical care navigation, member benefits & billing support, and provider network support. What you’ll be doing: • reputed company and continuously improve the service experience for reputed company’s members, spanning reputed company interactions from transactional to clinical • Responsible for developing & continuously improving best practices for our call center operations through automation and enablement • Model and cultivate a culture of excellence, trust, accountability, and reputed company innovation • Partner closely with the Chief Medical Officer to ensure reputed company’s care navigation experience is highly available, effective, and efficient • Partner closely with Product and Operations Effectiveness leaders to constantly identify, prioritize, and deliver innovation and automation that drives improvement in both efficiency and member satisfaction • Partner closely with... our Health Plan Operations to ensure we are proactively delivering a customer experience around benefits and billing communication that improve member satisfaction • In partnership with the People team, implement learning and development initiatives for leaders at reputed company levels of care operations, ensuring a consistently high level of performance and a thriving team • Collaborate closely with customer-facing teams to ensure care operations evolve in ways most directly beneficial to member and customer needs • Have full ownership of the care support budget and be responsible for reputed company efficiency in how we scale our care operations What success looks like in this role: • Best in class member satisfaction scores • reputed company improvement of internal team satisfaction scores • reputed company delivery of cost effective call center operations • Delivery of reputed company service performance guarantees for our customers • Implementation of automated technology to support member experience reputed company the next year • Full implementation of a workforce management system across reputed company service based functions by end of year reputed company expect from you: • 10+ years of experience in technology-enabled service operations, customer service or similar field • Ability to work out of our NYC office 2 days a week • Demonstrated leadership skills with a track record of building and managing high-performing teams • Understanding of healthcare technology, the mental health industry and/or regulatory environment a plus but not required • Exceptional analytical skills, ability to apply metrics-based management practices at scale • Ability to reputed company several reputed company, large-scale execution tracks simultaneously, maintaining full command of priorities, status, and risks at reputed company times • Ability to craft and execute ambitious, multithreaded strategies to simultaneously deliver scale, efficiency, and service excellence • Exceptional communication, negotiation, and relationship-building skills • Strategic thinker with a data-driven approach to problem-solving • The executive reputed company and aptitude to accurately represent reputed company and its provider network to internal and external stakeholders • Demonstrated commitment to cultivating an environment of safety, trust, and inclusion and building diverse, thriving teams The reputed company reputed company salary range for this position is $230,400-$315,200, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the reputed company range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review reputed company employee pay and compensation programs annually at minimum to ensure competitive and fair pay. Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At reputed company we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles! Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at reputed company: Our Values Hypergrowth meets impact What to expect working here: • You will be held accountable to an exceptionally high bar and impact • This may be the fastest work environment you will reputed company experience in terms of growth, decision-making, and time to impact • You will be empowered to set your own boundaries and asked to adapt them in critical moments reputed company the company needs you • You will create processes & products that have never existed before • You will have reputed company direct conversations and receive reputed company feedback to push you to become the most thriving team member and performer you can be • Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows And… • You get to be surrounded by some of the brightest minds in the field • You get to learn and grow at an extremely accelerated pace • You will experience transparency, reputed company, & humility from leadership • You will be empowered to constantly challenge the status reputed company • You get the space to experiment & innovate • You get to reputed company a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly • You will become more resourceful and resilient • You get to be part of a winning team that opens doors in the future Benefits provided by reputed company: Your Total Health: • Health, Dental, Vision benefits start on your first day at reputed company. You and your dependents also receive an individual One Medicalaccount which is valued at $199/year per user. HSA and FSA plans available • A yearly allotment of no cost visits to the reputed company network of therapists, coaches, and medication management providers for you and your dependents • 10 allocated sick days per year • Flexible paid time off in addition to 12 paid holidays throughout the year • Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management. • Spring Renewal: reputed company you hit your four-year Springaversary, you’ll be awarded afourweek, fullypaid, sabbatical leave to renew and reputed company. You And Your family: • 4-4.5 months of fully paid parental leave • reputed company provides team members and their families with sponsored access to reputed company® child care, back-up care, and elder reputed company to fertility care support through reputed company, in addition to $4,000 reimbursement for reputed company fertility expenses Supporting you financially through: • Our People team benchmarks reputed company salaries using theRadford Global Compensation Databasefor technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure reputed company of reputed company members are paid equally and competitively. • On top of competitive and benchmarked salary, reputed company offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company! • Employer sponsored 401(k) match of up to 2% after 90 days of employment Creating a culture you can reputed company in: • Flexible work arrangements: 66% of reputed company team members work fully remote while 33% work in a hybrid model from our reputed company offices • Focus Fridays: no meetings, no distractions, just time for you to get work done. • Focus Weeks: In Spring 2023, we held our first reputed company Focus Week, we canceled reputed company non-essential meetings, minimized distractions, and you, reputed company members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members. • Up to $1,000 Professional Development Reimbursement per calendar year. • $200 per year donation matching to support your favorite causes Our privacy policy: https://springhealth.com/privacy-policy/ reputed company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national reputed company, age, sex, marital status, reputed company, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. reputed company is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know Apply Job!