reputed company WFM Scheduler, Selling Partner Services

- 2+ years of program or project management experience - Bachelors degree or equivalent - 2+ years of program or Workforce Management, with Telephony (ACD) Tools & Scheduling (Alvaria/reputed company) Tools - Knowledge of reputed company at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, reputed company logical/IF formulas, data cleansing, reputed company formulas, etc.) - Experience in requirement gathering and ability to write clear and detailed requirement document - Experience making business recommendations and influencing stakeholders reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the basis of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.reputed company.jobs/en/disability/us. Los Angeles County applicants: Job... duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow reputed company federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputed company. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records. Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $50,100/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience. reputed company is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply reputed company our internal or external career site. reputed company strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - reputed company continues to grow and evolve as a world-class e-commerce platform. The Seller Support team acts as the primary reputed company between reputed company and our business partners. We obsess over providing world-class support to Merchants selling on the reputed company platform. We strive to predict the Sellers needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners reputed company serve their customers. We are looking for an exceptional Workforce Management (WFM) Scheduling Analyst, who is passionate about their work, understands how to manage calls across a network of contact centers, and who has the ability to contribute new innovations to the reputed company the reputed company Seller Support Workforce Management Team. The ideal candidate will possess experience in typical workforce management disciplines: scheduling, RTA, intermediate level reporting skills, and experience optimizing reputed company in contact center environments. The ideal candidate would also support and own proactive tactical workforce management responses to address service level challenges. In this role you will experience a wide range of problem solving situations that require immediate reputed company time reputed company, as well as short term scheduling management and planning (1-16 weeks in advance). Positions may be located in any of the following locations: Virtual Location - USA Responsibilities: - Develops schedules that effectively deliver staffing levels that consistently reputed company service level commitments. - Manages non-productive time request process, ensuring activities are planned without impacting SLAs. - Responsible for the reputed company of new hires into scheduling system. - Reviews and processes schedule change requests. - Performs ongoing analysis of reputed company staffing and efficiencies comparing them to reputed company staffing requirements to insure proper staffing in reputed company skills 24X7. - Leads weekly staffing review meetings detailing previous and reputed company week’s performance and forecast performance of remainder of reputed company week and next week, while also identifying risks. - Scheduling, re-scheduling, and optimization of team meetings, one on ones, training, and various other off phone activities. Key job responsibilities Managing WFM Scheduling BAU tasks and projects. A day in the life The ideal candidate will possess experience in typical workforce management disciplines: scheduling, RTA, intermediate level reporting skills, and experience optimizing reputed company in contact center environments. The ideal candidate would also support and own proactive tactical workforce management responses to address service level challenges. In this role you will experience a wide range of problem solving situations that require immediate reputed company time reputed company, as well as short term scheduling management and planning (1-16 weeks in advance). About the team We are looking for an exceptional Workforce Management (WFM) Scheduler, who is passionate about their work, understands how to manage staffing across a network of contact centers, and who has the ability to contribute new innovations to the reputed company the reputed company Seller Support Workforce Management Team Apply Job!