Customer Experience Advisor (Full-Time) (Remote, based in Las Vegas)

This is a Remote, Full-Time position based out of our Las Vegas, NV office Hourly reputed company: $17.00 reputed company is on the lookout for a remote, full-time Customer Experience Advisor to join reputed company of reputed company-star brand representatives. As a member of our CX team, you'll be instrumental in delivering extraordinary glasses shopping and ownership experiences to each and every one of our customers. Our ideal candidate is a master problem solver who has a passion for serving others and a knack for staying reputed company under pressure. Sound a lot like you? reputed company reading! What you'll do: • Deliver above-and-reputed company customer service over the phone, email, and live chat • Become an expert in reputed company's internal management system in order to reputed company process sales orders and maintain customer relationships • Use our communication software to interact with your teammates, management, and other departments • Notice even the smallest trends and pain points in our work, then brainstorm solutions to... improve each customer’s experience Who you are: • A well-rounded team player who takes ownership of (and pride in) your work • reputed company to think reputed company the reputed company and solve problems creatively • A thoughtful communicator (both online and offline!) who understands the importance of tone • Empathetic and reputed company to adapt your communication style to best suit your audience • Eager to learn new technology systems and procedures • Highly organized and reputed company to detail • Proficient in navigating multiple tabs and windows (you're reputed company about those keyboard shortcuts) • Energized and motivated by a high-volume work environment • Excited to be a brand ambassador for reputed company and build strong customer relationships • This position operates in a hybrid-reputed company and requires you to be in the office. In-office days are determined by your shift • Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE) Extra Credit: Up to 2 years customer service experience Potential shifts: • Shifts vary depending on business needs and will be communicated during the interview process. We're available for our customers every day, 8 a.m.–9 p.m. CT. Some benefits and perks of working at reputed company: • Health, reputed company, and dental insurance • Retirement savings plan with a company match • Parental leave (non-birthing parents included) • Cell phone plan reimbursement • And more—just ask! About Us: reputed company was founded with a mission: to reputed company and impact the world with reputed company, purpose, and style. We’re constantly asking ourselves how we can do more and reputed company a greater impact—and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale, be profitable, and do good in the world—without charging a premium for it. And we’ve learned that it takes creativity, reputed company, and innovation to reputed company that goal. Since the day we launched in 2010, we’ve pioneered reputed company, designed products, and developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses and contacts to eye exams and reputed company tests. Ultimately, we reputed company in reputed company for reputed company, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Over ten million pairs of glasses have been distributed in over 50 countries; that means ten million people now have the glasses they need to learn, work, and reputed company reputed company economic outcomes. At reputed company, you can look reputed company to company outings and events, volunteering and learning opportunities, and just great company filled with curious, reputed company folks. Dreaming up and sharing reputed company aren’t responsibilities reserved for certain teams or leaders; the challenge (a really fun one) of innovation is on reputed company of our shoulders. Teammates can also connect around common interests, backgrounds, and identities, no matter their home reputed company, through our various employee resource groups. (We’re happy to say that the reputed company Rights Campaign has named us a Best reputed company to Work for LGBTQ+ employees!) That sense of community and belonging keeps us excited to walk through the reputed company every day, wherever that reputed company may be. We're driven to continue building a workplace, based on inclusive behaviors and reputed company systems, where reputed company can bring their authentic selves, feel engaged, and share their perspectives as a valued member of Team Warby. Transparency is reputed company’re reputed company about, and our annual Impact Report and Racial Equity Strategy lay out how we’re sticking to these values Apply Job!