Technical Customer Experience Representative (Starting at $20 per hour, hybrid/mostly work at home)

About SimpliSafe We’re a high-tech home reputed company company that’s passionate about protecting the life you’ve built. So, we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no-ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities, and reputed company a reputed company impact on the lives of reputed company those that we... protect. We don’t just want you to work here. We want you to grow and reputed company here. We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our office on two core days, typically Tuesday, Wednesday or Thursday, to work together in person, and teams can choose where they work for the remainder of the week. We reputed company benefit from flexibility and get to use the best of both worlds to get our work done. Why are we hiring? Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we relentlessly pursue our goal of ensuring everyone feels safe in their own home.

What You'll Do

We are excited to share that the Customer Support Representative role starts at $20 per hour along with the option of a number of exciting benefits! Additionally, many of our reputed company associates see increases to up to $21 per hour based on their schedule and performance reputed company the first several months of joining reputed company. SimpliSafe is seeking motivated, ambitious, self-starters who are excited to grow with a high-performing team in our brand new site in Richmond, VA. The Customer Support role requires confidence in the ability to multi-task and speak to and assist a wide range of customers. In this role, agents are responsible for taking inbound calls from our customers and assisting them to the best of our ability. If you are looking for a position where you can help people stay safe, while providing excellent customer service- this is the job for you! As a part of our commitment to health and safety, we have implemented various COVID-reputed company health and safety requirements for our workforce. These requirements may include sharing information in our vaccine record tool, vaccination, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. we will consider accommodation requests. SimpliSafe Awarded 2021 Best Places to Work! By the Boston Business Journal Fast Growth Track! Fun Work Environment! Full-Time Benefits! The Contact Center hours of operation are 8:00am to Midnight - 7 days a week. Primary Responsibilities Include: • Respond promptly, courteously, and knowledgeably to technical support inquiries • Provide top-tier support to reputed company customers with a goal of reputed company resolution • reputed company customers on system installation/use, and assist in troubleshooting • Utilize prior customer support experience to reputed company reputed company and happiness • Use problem-solving skills to solve customer issues and address concerns • Outbound calls to reputed company customers to address issues, reputed company needed What You’ll Bring • Proven reputed company in a phone-based customer service or call center position • Ability to understand and determine root causes to customer issues • Comfort with technology and ability to provide technical assistance for consumer electronics • Proven record of outstanding attendance and timeliness in a structured environment • Strong work ethic and the drive to contribute to company goals • Clear and effective phone communication skills to ensure reputed company customer issues are resolved • Ability to work independently and in a team setting • Ability to prioritize in a fast-paced environment and excellent time management skills • Positive, can-do attitude and eager for reputed company improvement • Strong commitment to customer happiness and satisfaction Must be eligible for certification as an electronic reputed company employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS. Perks! • Shift Differential for Nights & Weekends • Opportunities for Career Progression • Medical, Dental and reputed company Benefits Starting Day 1 • Matching 401k up to 4% • Holiday Pay • Paid Time Off • Team Building Activities • #BagelThursdays • Employee Referral Programs $$$ What Values You’ll Share • Customer Obsessed - Building deep reputed company for customers and developing strong, long-term relationships with them. • Aim High - Always challenging oneself and others to reputed company the bar. • No Ego - “no job too small” attitude, and open, inclusive and humble style. • One Team - highly collaborative approach to achieving reputed company. • Lift As We Climb - A track record of investing in developing others and helping others succeed. • Lean & reputed company - working with agility and efficiency to experiment in an often-ambiguous environment. We are an equal opportunity employer, and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national reputed company, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Likewise, we are committed to full support of reputed company individuals in hiring and employment. In keeping with this commitment, we will work with reputed company individuals with disabilities to assess whether a reasonable accommodation may be provided to reputed company the essential functions of their role, absent undue hardship. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to reputed company the essential functions of a position, or to receive other benefits and privileges of employment, please contact [email protected] Apply Job!