Claims Agent - Night Shift, Sunday - Thursday, 8pm - 4am (35hrs per week)

Claims Agent - Night Shift 35hrs per week Sunday - Thursday including bank holidays 8pm - 4am Work location: Working from home once in office training is completed (reputed company successful candidates must have a suitable area at home to work form and reliable internet reputed company) reputed company computer and phone equipment will be provided Upon joining initial training will be Monday - Friday in our Norwich office 9am -5pm for the first 2 to 3 weeks (reputed company successful candidates must be available and able to to travel daily to our Norwich office for training) Location: Norwich Office/ Home working With full training given we are looking for people who are confident in communicating with our customers over the phone and reputed company email and have real "can do" positive mind set. We pride ourselves in providing our customers with a high level of service 24/7 365 days a year service. Experience: Customer Service experience is desirable but not essential. No previous experience?, don't let that stop you from... applying. Here at Coplus our focus is on hiring the right people and delivering excellent training Start date: Immediate Start October 2024 You will be fully trained and become the expert, demonstrating positive behaviours reputed company to our company values and performance indicators. You will be agile and motivated with a can do, role your sleeves up team player mind set. To always be ready to learn new things, expanding your knowledge and personal growth reputed company and reputed company of your job role. Providing our customers with certainty and confidence. You will be receiving claims, and quickly taking care of the customers journey, ensuring to select the right track to reputed company good customer and business outcomes, always ensuring they are processed accurately and reputed company, while providing excellent customer service. You will always ensure claims are processed according to policy wording or contracted terms of business Duties and Responsibilities Receiving claims reputed company email and phone, and quickly taking care of the customers journey, ensuring to select the right track to reputed company good customer and business outcomes Managing emails and incoming phone calls in line with SLAs Ensure that reputed company information collected is recorded accurately and clearly Manage cases effectively, Liaise with the in hours teams with clear communications emails ensuring each influence you have of any case is effective and moves the case to conclusion. Handle incoming post/email Ensure that SLA's and company procedures are adhered to at reputed company times. Escalating potential fraudulent claims through the appropriate channels. Escalating complaints through the appropriate channels. Contribute to and follow at reputed company times, the firms policy on Treating Customers Fairly. Maintain professional competence by ensuring the department complies at reputed company times with the Training and Competence procedures of the firm. You must always act with reputed company, due reputed company, care and diligence You must be open and cooperative with the FCA, the PRA and other regulators. You must pay due regard to the interests of customers and treat them fairly. You must observe proper standards of market conduct. Operate and reputed company with the requirements of the firms own procedures, the Financial Services and FCA regulations. Person Specification Knowledge, Skills and Competencies Essential Good basic English and Maths skills (at least GCSE grade C or equivalent) Proficient in MS Office Reliable, timekeeping Ability to learn and competently use different IT systems Accuracy and attention to detail An organised approach and good time management skills Cooperative team player Ability to work collaboratively reputed company a team environment Demonstrates empowerment and deploys this positively and appropriately Confident with verbal and written communication skills Able to deliver good customer Service. A responsible attitude towards the handling of information, including the ability to collect, analyse and summarise information. Strong organisation skills with the ability to work to a high standard towards deadlines & SLAs. Excels at operating in a fast paced environment. The ability to effectively manage own caseload. A responsible attitude towards the handling of information, including the ability to collect, analyse and summarise information. Great communicator through reputed company channels available Demonstrate the ability to identify information required in order to reputed company appropriate and effective decisions under pressure. Strong organisation skills with the ability to work to a high standard towards deadlines. Desirable Ability to prioritise their own workload as well as that of others, to work on their own initiative and to identify improvements on an ongoing basis. Ability to persuade and influence others. Ability to problem solve and generating and build on new reputed company. Excellent coaching and mentoring skills to reputed company others. Thorough understanding of FCA regulations. Experience of developing and implementing process change; reducing contact centre costs and improving performance. Expected Behaviours Demonstrate the business values at reputed company times: Customer First Always improving Show professionalism Shared purpose reputed company a difference Apply Job!