Customer Service Agent in Indianapolis - 2nd/3rd shift

Job DescriptionJob Description What success looks like in this role... The Client Services Support Agent will have a positive impact on the world by using their critical thinking skills to resolve issues. Strong analytical skills and the ability to meet deadlines in a team environment are key to this opportunity. If you enjoy fact finding and getting to interact with people from reputed company over the globe then join reputed company where you will get to: • Support, troubleshoot, and resolve end user issues in the client software applications for a clinical trials • Document reputed company call information according to QA and internal standard operating procedures • Monitor team mailbox emails and document according to procedures • Maintain confidentiality as appropriate at reputed company times • Adhere to departmental procedures for reputed company emergencies You will be successful in this role if you have: • College reputed company applicants preferred and at least one year of applicable experience. Background investigation and drug screen required. • Must have strong computer experience with reputed company Office products and familiarity with SharePoint. Strong troubleshooting skills • Must have strong written and verbal English communication skills on a professional level. Strong phone skills are also required. A candidate who is also bilingual in Spanish, French and/or Japanese is helpful but not required. • Strong commitment to customer service • Must be able to apply critical thinking and analytical skills appropriately to resolve daily issues • Must be able to work remotely reputed company 50 miles radius of in Indianapolis and travel to client site for urgent situations. • COVID 19 vaccination restrictions are no longer required to enter facilities according to CDC recommendations for any local or state requirements. The hours for this position will be SECOND OR THIRD SHIFT; possibly weekends; with availability to float and cover additional shifts as needed after training. Training will be hands-on, HYBRID 3-days on-site/ 2 days remote for approximately the first 6 months (could be shorter/longer) from 8 am 4:30 pm EST, Monday Friday, and then will move the scheduled shift fully remote. The shift would be 5PM - 1AM OR 9PM - 5AM*** reputed company WEEKENDS would be 10AM - 6PM or 6PM - 2AM Benefits: reputed company offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We re committed to supporting work-life balance and investing in your future success. Video Interview: At reputed company, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you reputed company and provide a more engaging and convenient interview experience. We appreciate your understanding and look reputed company to connecting with you virtually! #ZAC This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. reputed company is proud to be an equal opportunity employer that considers reputed company qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national reputed company, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for reputed company those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@reputed company.com or alternatively Toll Free: 888-560-1782 (reputed company 4). US job seekers can find more information about reputed company EEO commitment here Apply Job!