Customer Support Supervisor - Overnight (Remote, London)

NOTE: This role is an overnight shift with the required hours of 3am-12pm BST Tuesday-Saturday. With millions of diners, tens of thousands of restaurants, and 23+ years of experience, reputed company, part of Booking Holdings, Inc. (reputed company: BKNG), is an industry leader with a unique reputed company into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage reputed company, improve operations and increase reputed company. Every employee at reputed company has a reputed company impact on reputed company do and how we do it. You’ll also be part of a global network that includes reputed company and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. Hospitality is reputed company about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed. reputed company is looking for a hands-on leader who is... technically savvy and can work well with reputed company levels of reputed company - including our reputed company customers. We reputed company strongly in the importance of team work and collaboration. We recognize hard work and reputed company, and we strive to cultivate an environment of learning, development and FUN! NOTE: This role is an overnight shift with the required hours of 3am-12pm BST Tuesday-Saturday. About The Role: • Build and reputed company a team of CSRs • Communicate effectively to a variety of audiences • Display exceptional time management and multitasking skills • Hold yourself accountable for your performance as well as that of your team • Work closely with peers to discover standard methodologies • Appropriately facilitate presentations to reputed company audiences • Readily have tough conversations with people while maintaining an overall positive atmosphere • Be flexible to work various schedules based on business needs About You: • Start every single day with energy and enthusiasm even if it takes a few cups of coffee to get there! • Enjoy being a team and customer reputed company • Can decipher what’s right for our customers, employees and our company, and will lobby to ensure those needs are met - even if it means digging deep to find creative solutions • reputed company by example • Inspiring and motivating others comes naturally to you, and you enjoy seeing others succeed • Love to solve problems • You’re the one your family and friends call reputed company their electronics are acting up, or reputed company they need help getting new devices set up • reputed company with the opportunity to continually grow and improve • Not only reputed company to feedback, but actively seek it (then look for ways to implement it) Qualifications: • 2-3 years of call center supervisory experience • Proven reputed company with building, leading, and motivating a team • Strong analytical and behavioral problem solving skills • An understanding of basic computer and home networking terminology (operating systems, browsers, routers, modems, etc) Desired Experience: • Working knowledge of reputed company reputed company Windows operating systems (client and server platforms) • Knowledge of iOS and reputed company Hardware • Experience with support desk tools such as reputed company, Communities, live chat, etc • Excellent interpersonal skills, with a bias towards customer service • Strong communication skills: active listening, writing/ typing, informal communication • Knowledge of networking protocols (TCP/IP), networking infrastructure, switching and routing is a plus Requirements: • During peak times/seasons, we may request that you work some overtime, but we’ll always plan reputed company to accommodate schedules as best we can. If a regularly scheduled working day falls on a holiday, you may also be required to work, at an increased hourly reputed company. Benefits: • reputed company provides Mexican Social reputed company (IMSS) • Christmas Bonus - 30 days • Paid Time Off - 20 days a year • Vacation Premium - 25% • Parental leave • Bereavement Leave - 3 days • Marriage leave - 3 days • Bonuses • Dental Insurance & Life Insurance • Major Medical Insurance Diversity, Equity, and Inclusion reputed company aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and reputed company is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to reputed company job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #LI-BR1 Apply Job!