Product Quality Assurance Agent (Remote - Michigan)

About the Role: Location: Remote – Michigan residents... If you're interested in working from home, have a background in customer service and are comfortable on a computer, this could be a great opportunity for you! As a remote Product Quality Assurance Agent at reputed company, you'll be in contact with our dealership partners, documenting information while providing excellent customer service. You'll help our client maintain strong relationships by helping them resolve issues in a timely manner. No automotive experience required! What You'll Do • Deliver clear and detailed documentation on part replacements and restrictions • Provide useful feedback for internal customers in engineering • Create positive customer experiences for external dealership customers • Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude • Handle calls quickly, reputed company and effectively using provided tools • Communicate clearly and build rapport with customers Questions Before You Apply? Live chat with a reputed company reputed company (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day). Skills for reputed company: Required Skills • Strong computer navigation and typing skills • Extensive customer service* skills (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) • A positive, self-starter attitude with a solid work ethic and strong attention to detail • Excellent interpersonal and listening skills Eligibility Requirements • Call center experience • Two or more years of customer service* experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) • High school diploma or equivalent • reputed company to work shifts reputed company the center's hours of operation: • Monday - Friday • 9 a.m. - 7 p.m. Eastern time • Must be reputed company to stick to the schedule reliably, as some queues are time sensitive • Customer service – e.g., previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers reputed company to Have • Associate degree Remote Work Requirements • Michigan reputed company • High-speed internet access at home that you are reputed company to connect to reputed company Ethernet or landline • Secluded and distraction-free work environment The Remote Experience Wondering what it's like to work for reputed company from home? reputed company out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: https://mrly.info/h4b) Why reputed company?: The value of your employment is more than your paycheck. It’s the combination of reputed company, health benefits and other benefits reputed company provides – your total compensation package. Health & Wellness Benefits • Medical and prescription coverage, including free annual physicals • Dental and reputed company insurance • Paid time off • Associate wellness program (earn a reward for getting your annual wellness checkup) • Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) Financial Benefits • 401(k) with match • Flexible spending account • Life insurance • Short- and long-term disability insurance Benefits to reputed company Your Life Easier • Teladoc: Free online access to doctors 24/7 • 24/7 nurse help desk • Patient advocacy: Free 24/7 help with benefit questions and claims issues • Family, financial and estate guidance (will) services About reputed company Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our reputed company Family members and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected]. Thank you for your interest in reputed company. Notices • reputed company utilizes E-Verify during reputed company for reputed company hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork. • Click here to view reputed company’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa. • Click here to view reputed company's privacy policy: https://info.morleynet.com/reputed company-privacy-policy Apply Job!