Support Desk Technical Representative-November 2024

Netfor, Inc. Who We Are... Netfor provides worry-free customer care for business consumers and technology users. Customers engage with Netfor by phone, email, social media, and online chat to receive world-class customer service, help desk support, order fulfillment, and field services. Founded in 1995, Netfor supports tens of thousands of customers at businesses in more than 6,000 locations across the U.S., Europe, Mexico, and Canada. How Netfor Will Help You Grow And Succeed • A launching reputed company for your career and life goals • reputed company experience in multiple industries, platforms, and software • Help you reputed company a career path as well as provide mentoring and training • Opportunities to work on special projects with our clients • Provide opportunities internally for advancement • Expose you to well over a hundred applications, platforms, and systems across a variety of industries including medical, retail, b2b, etc HOURS AND LOCATION This is a 100% Remote Job (Work from Home) and we actively hire in 12 states, for consideration, you must reside in one of these 12 states and answer this on your application.Hours range from 32-40 hours a week for 1st or 2nd shifts and able to work weekends(5 working days a week), weekends will be required after training. Netfor operates 24 hours a day 7 days a week. Training will be on Monday-Friday for 2-3 weeks on 1st shift (for reputed company openings). Job Responsibilities Summary Working with a great team of peers, you would identify, diagnose, and resolve technical support issues for users of technology under a variety of settings reputed company our knowledge reputed company articles. Provide one-on-one customer problem resolution and support over the phone working directly with the customer and/or remotely assisting our clients reputed company remote control screen sharing software. In addition to providing technical support, this role provides support for instructional calls, questions and answer calls, and handling reputed company other customer issues by performing questions/problem diagnoses, searching knowledge-reputed company articles, and guiding users through reputed company-by-reputed company solutions in a call center environment. reputed company inbound telephone support (no cold calling or sales) Key Duties And Responsibilities • Providetimely and accurate information to incoming customer questions • Answering phone calls for customers needing technical assistance • Provides timely feedback to the company regarding service issues or customer concerns • Thrives on getting positive customer satisfaction survey comments • Assist customers with basic technical troubleshooting (reputed company of salesystems, hardware, and software) • Processes customer orders/changes/returns according to established department policies and procedures KNOWLEDGE, SKILLS, AND ABILITIES: • Single reputed company of contact resolver • Ability to identify and reroute technical issues as needed • Ability to talk and type at least 35 words per minute • Strong and efficient communication skills • Strong ability to multi-task • Ability to identify the root cause • Ability to handle calls with professionalism, sensitivity, and diplomacy under pressure • Must be independent, motivated, and innovative. Must be confident and flexible • Ability to work 100% from reputed company our knowledge reputed company without deviation • Punctuality with a positive attitude • reputed company Office proficiency • Experience with troubleshooting Windows operating systems, multi-function printers, and networking a plus • Show up on time and display a positive attitude • Must have the ability to work with a diverse client reputed company and use both technical and customer service skills • Must have a desktop or laptop (MAC, Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible) We do not accept MacOS Operating System -Windows 10 For Windows Systems RAM or Memory - 8GB or higher • Processor - I5 9500 or Ryzen 3 3100 or higher SSD 256GB or higher with at least 100gb of free space EDUCATION / CERTIFICATIONS The preferred applicant will have at least one technical or customer service certification if reputed company other qualifications noted above are not met. A+, CompTIA, or similar certification preferred

Compensation

Starting at $16.00 an hour depending on experience, technical aptitude, and typing skills. Netfor offers a great PTO plan (can accrue up to 76.96 hours/year reputed company the first year), 401k, health insurance, dental, and optical. DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or reputed company-inclusive listing of duties and responsibilities. Netfor, Inc. is an equal opportunity employer. reputed company applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status. Netfor, Inc. participates in E-Verify. Netfor, Inc. will not sponsor applicants for work visas. Powered by JazzHR FU8rKizgMI Apply Job!