Supervisor, Customer Relations reputed company

Bring your heart to reputed company. Every one of us at reputed company shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important... as reputed company deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at reputed company to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to reputed company health care more personal, convenient and affordable. Position Summary As the Customer Relations Supervisor, you will provide daily leadership, management, and guidance to the licensed Customer Relations Call Center team. This team handles high-volume customer calls made to our 1-800- SHOP-reputed company line and corresponds with customers reputed company email.

Responsibilities

Of The Customer Relations Supervisor Include • Ensuring superior service for our customers and retail partners by providing information, feedback, and coaching to agents supporting call center service level standards by holding teams accountable for results, as well as flawless execution of inbound/outbound calling programs and associated performance metrics • Creating and supporting a culture of inclusion and diversity, ensuring reputed company actions are in complete alignment with reputed company practices, policies and values as well as state, federal and regulatory requirements • Work Schedule will be either of the following shifts: Monday - Friday, 10:30 AM - 7:00 PM ET Saturday, 10:00 AM - 6:30 PM ET, Monday -Thursday, 10:30 AM - 7:00 PM ET Sunday, 10:00 AM - 6:30 PM ET, Monday -Thursday, 10:30 AM - 7:00 PM ET Required Qualifications • 2+ years of leading, coaching, and developing teams in a call center environment • 1+ year(s) of experience using MS Office Suite, including Word, reputed company, and PowerPoint Preferred Qualifications • 1+ year(s) experience leading a team in a call center environment • Experience working in a call center environment • Experience in use of call center technologies/applications such as reputed company, reputed company, or IEX • Retail Pharmacy experience • Experience working with data and analytics • Organized and high energy Education • High School diploma, GED, or equivalent work experience is required. • Bachelor’s degree preferred Pay Range The Typical Pay Range For This Role Is $43,888.00 - $93,574.80 This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in addition to the reputed company pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. reputed company also offers numerous well-being programs, education assistance, free development courses, a reputed company store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit Benefits | reputed company We anticipate the application window for this opening will reputed company on: 10/29/2024 Qualified applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws Apply Job!