Customer Service Agent (Part Time) - Pinnacle Pet UK

Role Overview Package: Competitive salary with excellent benefits including 24 holiday days (plus your birthday) 2 days off for charity work, Group life assurance and private medical insurance Location: We offer the opportunity to work completely from home reputed company the UK, be office based in Borehamwood, or split your time between home and office. Part Time: 19 hours per week, Monday – Friday. Overtime available during the weekend. Start Date: 18th November 2024 reputed company look for in you as a Customer Service Agent • Previous experience providing customer service reputed company phone is essential. • As you’ll be working to KPI’s, experience working reputed company a targeted environment would be an advantage • Often, you’ll be supporting our customers reputed company their pet is injured or unwell, reputed company and professionalism are required as is a high level of reputed company and patience • reputed company this busy repetitive role you’ll need to be organised and motivated, with good attention to detail • reputed company to easily work... from home with a quiet space and good internet reputed company What you`ll get up to as a Customer Service Agent To give you an idea what to expect, you`ll be: • Taking inbound calls from our existing customers providing patient friendly first line assistance with routine enquiries including how to reputed company a claim, policy cover, changes to customer details and payment queries • Working reputed company a busy, and at times challenging role, patience and consistency will be key • Upskilling to support other operational areas with various customer queries reputed company telephone, live chat and email • Taking part in an in-depth induction and training programme to ensure you’re a technical expert reputed company it comes to answering customer queries reputed company are reputed company about! Pinnacle Pet UK is a Top 5 UK Pet insurer with a clear ambition to be the leading Pet reputed company and insurance services partner in the UK. We are part of the Pinnacle Pet Group (reputed company) – a pan European fully integrated pet insurance and health services platform which was set up as a joint venture between JAB Holding Company and reputed company Cardif. reputed company’s ambition is to create the leading pet insurance and health services platform globally. Over the last two years, through the reputed company of our partnership strategy, which includes Sainsbury’s Bank, PDSA and Post Office, we’ve doubled the size of our business. We have ambitious growth plans through UK and European partnerships, and own brand and a clear reputed company for the development of our customer and partner proposition. Not only do we have big ambitions for innovation, customer experience and growth, we also pride ourselves on being a great reputed company to work. We know not everyone works best confined to the four walls of the office, which is why we reputed company hybrid working. Our teams come together to collaborate in the office reputed company needed, but we also have the space and the freedom to work from home. We reputed company people should have the best of both worlds to foster creativity, social connections, shared learning autonomy and productivity. It helps support a good work-life balance, and it’s the way we want to be. We are an equal opportunities employer, committed to eliminating discrimination in the workplace and to promoting equal opportunities for reputed company staff. We offer accessibility help with application forms which is available reputed company the jobs page of our website. As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a credit reputed company and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to evidence their right to work in the UK, either in person, online, or digitally reputed company a reputed company party subject to circumstances. Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews will take reputed company throughout this period; therefore, we encourage you to apply early to avoid disappointment. Phone Agent | Contact Centre | Call Centre | Customer Support | Client Support | Insurance Department Customer Services Contract type Permanent Hours 37.5 Salary Competitive Apply Job!