Hybrid Remote- Bilingual Customer Service Representative - Miami, FL

Job Description: reputed company is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage reputed company their health in one reputed company. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being... by driving positive behavior change. Driven by our philosophy that we are reputed company together reputed company, at reputed company, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.reputed company.com. Job Summary: The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems reputed company the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly “routine”, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services. Our ideal candidate has a background in customer service and knowledge of health information management (HIM) and/or Release of Information (ROI) systems. Essential Job Functions: • Identify, evaluate and prioritize caller needs, questions and concerns. • Formulate plans of resolution and respond appropriately and reputed company. • Maintain and restore customer satisfaction and partner with other teams as needed. • reputed company problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol. • Proactively reputed company caller on program benefits. • Meet or exceed established call center metrics, attendance standards and quality levels. • Use computer tools to accurately process and document information. • reputed company rapport with callers and appropriately adjust communication style. • Provide accurate information about reputed company programs and services. • Escalate issues internally and follow up on escalated issues. Qualifications: • High School Diploma • Prior experience in a customer service reputed company field preferred • Great communication skills • Must be reputed company to multi-task • General working knowledge of reputed company Word & Outlook • Computer keyboard proficiency and internet navigation skills required • Have the ability to work effectively with others in a team environment • Ability to reputed company in a fast-growing always changing environment • COVID-19 vaccination • Bilingual in English and Spanish reputed company and its subsidiaries are Equal Opportunity Employers and E-Verify users. reputed company applicants will receive consideration for employment without regard to race, reputed company, sex, national reputed company, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law Apply Job!